Mark all as read

Settings

Notifications
Casino Complaints

Delayed Verification process


1 year ago

Hi askgamblers team,

I am writing this complaint after waiting for more than 20 days for my account verification in rajabets. Their customer support is not helpful and always shares the same response. I have even mailed them and got the same reply, which their support team has already conveyed multiple times.

Thanks & regards

Disputed Casino Rajabets Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details, and/or proof presented by the parties during the complaint process, and as per the latest statement, posted by the submitter, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions, especially the term:

Use only payment methods in your name; we may limit methods per CGA/AML rules.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Hi Rajabets Casino,


Can you provide me details for doing this ? I had initially deposited with my Sister's bank account that's why you cannot find it in the bank statement.

Can only one member from a family can play your game ?


Give me the reason or I will have to escalate this to higher authorities.


Thanks
User name
Dear AskGamblers Team,

We have provided the details to your side. We request this case to be closed.

Regards,
Team Rajabets
User name loyalty-level-2
Hi Askgamblers,

Rajabets had manually withdrawn 95000 from my account and left the initial deposit amount in the wallet. On asking their support team, they said they don't want to serve me anymore and asked to withdraw initial deposit amount.

After withdrawing the initial deposit they have deactivated my account.

What scam is this ?


Attaching screenshots fyr. Please help me.


Thanks

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved