Complaint #308 Rajabets Casino

Complaint regarding non credited funds

By Vishalraikwar1007

2 weeks ago

Dear RajaBets Support Team,

I am writing to raise a complaint regarding a payment of ₹21,000 made on 17th May 2026 at 08:34 PM, which is still not reflecting in my RajaBets account.

Transaction Details:

Amount: ₹21,000

Date & Time: 17th May 2026, 08:34 PM

Payment Method: CRED Wallet (UPI)

UPI Transaction ID: 613707483889

Transaction ID: c0cfa558-5f1b-461c-8540-870f849e5790

Paid To UPI ID: 8529813465@okbizaxis

The payment was successfully debited from my account, and the status shows that the amount has been credited to the recipient's bank. However, the amount is still not reflecting in my RajaBets wallet/account.

I have taken multiple follow-ups with your support team, but every time I am being asked to wait 4 hours, 6 hours, or 7 hours, with repeated responses stating, “We are checking”. It has now been a significant delay, and the issue still remains unresolved.

I request you to urgently investigate this matter and credit the amount of ₹21,000 to my RajaBets account immediately or provide a proper resolution/update regarding the transaction status.

Please treat this as a priority complaint.

Disputed Casino Rajabets Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 week ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Vishalraikwar1007

1 week ago

Dear RajaBets Team,

I am not satisfied with the response provided.

The payment of ₹21,000 dated 17th May 2026 at 08:34 PM was made through the payment gateway/UPI details shown within your platform during deposit. I did not manually enter any random UPI ID.
The payment was completed using the payment details generated/provided by RajaBets at the time of deposit.

Transaction Details:
Amount: ₹21,000
Date & Time: 17th May 2026, 08:34 PM
UPI Transaction ID: 613707483889
Transaction ID: c0cfa558-5f1b-461c-8540-870f849e5790
Paid To UPI ID: 8529813465@okbizaxis

You are stating that the beneficiary is not related to RajaBets. If that is the case, please provide clear proof and explain how this payment beneficiary was shown/generated during the deposit process on your platform.
The amount has been successfully debited and credited to the beneficiary bank, but it is still not reflecting in my RajaBets account. I have already followed up multiple times and only received repeated responses to wait.

I request an urgent investigation and resolution. Either credit the ₹21,000 to my RajaBets wallet immediately or provide a proper explanation along with supporting details of the beneficiary/payment merchant.

Please treat this matter as urgent.

Additionally, I am attaching the screenshot of the payment gateway/deposit page through which the payment was made, as proof that the payment details/UPI ID were generated during the deposit process on your platform.

Kindly review the attached evidence carefully and resolve this issue on priority.

Rajabets Casino

• Representative

1 week ago

Dear All,

We have checked this matter thoroughly and, we were informed that the beneficiary is not related with Rajabets. We kindly request the user to contact with his bank or beneficiary for a refund.

Regards,
Team Rajabets

Rajabets Casino Complaint Stats

Resolved 112 / 112

Avg. Amount $2,031

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Rajabets Casino Complaints

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Rajabet Casino - Deposit of 50k INR not credited

i would like to lodge a complaint regarding a deposit of ₹50,000 made on the Rajabets platform.

On 31 May 2026 at 10:53 am, I made a deposit of ₹50,000 to the beneficiary bank account that was provided directly on the Rajabets platform for making deposits. More than 48 hours have passed, but the amount has still not been credited to my Rajabets account.

Since the transaction, I have contacted Rajabets multiple times through their live chat support and telegram support. However, every time I ask for an update, I receive the same copy-pasted response asking me to wait for 2–4 more hours. No meaningful update or resolution has been provided.

To assist them in verifying the transaction, I have already submitted all the required proof multiple times, including payment receipt/screenshot, latest bank statement PDF, bank statement video recording, and screenshot of the beneficiary account details provided by Rajabets at the time of payment.

Despite providing all the requested documents repeatedly, the issue remains unresolved. Additionally, I have sent emails to their support team, but I have not received a single response from them.

I request an immediate investigation into this matter and a clear update regarding the status of my ₹50,000 deposit. If the amount cannot be credited, I request a full explanation and prompt resolution.

Thank you.

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Deposit of 10000 INR not credited

I made a deposit of ₹9,999.80 on 27 May 2026 to Rajabets through UPI, but the amount has still not been credited to my gaming account.

I have already provided all the required proof to their support team, including:

- Bank statement

- Video recording of my bank app

- Video recording of the payment app

- UPI transaction details and reference number

Despite submitting all the evidence, the issue is still unresolved and my deposit has not been added to my account. The support team keeps delaying the process without giving a proper resolution.

Deposit Details:

- Amount: ₹9,999.80

- Date: 27 May 2026

- UPI Ref No: 306913993840

- Recipient UPI ID: boim-423214920374@boi

I request that AskGamblers help resolve this issue and ensure that Rajabets credits my deposit

I'm just getting the same repeated replies every time

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₹10,000

Verification waiting since very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution
Please check and resolve my issue as soon as possible

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Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

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Account verification is pending and withdrawal is on hold

I have been facing withdrawal issues on Rajabets for the last 14 days. They keep my withdrawal requests pending for several days and then eventually cancel them. Whenever I contact live chat support, they tell me to wait for some more time and claim that the withdrawal will be processed successfully soon. They also repeatedly said that the funds had already been deducted from their bank account and that the delay was caused by temporary bank server issues. However, not a single withdrawal was completed successfully, and all of them were eventually cancelled.

Four days ago, after cancelling all my withdrawal requests, they informed me that I needed to complete verification for my Rajabets account. I submitted all the documents they requested immediately, but my verification has still been pending for the last 4 days without any update.

When I contact live chat support, they do not provide any clear response regarding my withdrawals or verification status. Instead, they encourage me to place more bets and lure me into continuing to gamble by tempting me with the possibility of gaining more winnings rather than resolving my withdrawal issue.

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My Id : < sent to the casino >

I am making deposits in Rajabets from last 1 month. 10 days back after I won 20k and tried to withdrawl they rejected my withdrawl and asked for verification. Even after sending all the documents clearly, they are still not completing the verification. When ever I contact them they have been telling something that the documents are in queue and they can't do anything, and they are asking me to play until verification is done. It seems like they don't want to complete the verification until I lose the amount that I won. "Ask Gamblers" please help me to get my funds soon, you are my only hope.

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Verification waiting for a very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution.

This is unacceptable.

If my KYC is not verified and my withdrawal is not processed within the next 48 hours, I will be forced to escalate this matter further by reporting it on multiple public platforms and forums.

Here are my account details

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Name - <full name removed>

Email - <email address removed>

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Self exclusion request from my Rajabets Account

Hi team,

Writing this after trying all the methods i could.

Asked rajabets live support team to help me with the self exclusion of my account on rajabets, they asked me to mail their team, I mailed them.

Have been waiting for their response since 5 6 days now yet no response or action has been taken on closing my account.

I request askgamblers and the rajabets team to pls help me self exclude from my accoun for a minimum of 1 year or if possible permanently delete (irreversible) my rajabets account owing to my personal reasons of leaving gambling. Below are my account details -

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Happy to provide any other information if required for this process.

Regards,

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Withdrawal blocked for over 1 month and no response from security team

Platform: Rajabets
Account ID: 928215

Complaint Details:

I am writing to raise a serious concern regarding my Rajabets account.

For the past one month, I have been unable to withdraw my funds. Every withdrawal request is being rejected with a message asking me to submit verification documents to the security team.

As instructed, I have already submitted all the required documents, including identity proof via email. Despite this, I have not received any response or update from the security team.

I have also contacted customer support multiple times, but I am only receiving generic responses stating that the issue is under review. No clear timeline or explanation has been provided.

This delay is unacceptable, as it has been over a month since I first submitted my documents. My funds are still blocked, and I am unable to access my own money.

I request the following:

Immediate review of my submitted documents
Completion of the verification process
Approval of my pending withdrawals without further delay

I am willing to cooperate fully and provide any additional documents if required. However, I expect a prompt and transparent resolution to this issue.

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Dear sir, I make acc on Rajabets and I place bets. I loose many times but when I win and try to withdrawl they ask me for kyc and I can understand its necessary for a casino and betting site to verify, but it been 10 days I uploaded all my documents as Rajabets said. But I got no update since last 10 days. It is stuck on waiting and I didn't get any answer from the customer support. Also they just said that I a< sent to the casino >

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