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Amount of 70000 missing


2 years ago

I have been active member of Rajabets casino from last 2 years and I used to receive my withdrawal with ease but once I won 70000 they asked for the reverification and are not verifying my documents(bank statements) from last 40 days. First they asked me to upload one bank statement then they asked to upload 3 now they asked to upload 4. I have uploaded all but now they have kept it in waiting on contacting there live support they r just telling one thing we r not authorised then whom to contact neither they r saying any time period in which they will complete the registration. I have lost more than 15 lakhs on rajabets but once I won 7 lakhs they r asking for reverification and not verifying the same. It is very disappointed for me being their active member.

Disputed Casino Rajabets Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Nice joke rajabets if u don't have anything for cheating u r doing these kind of activities @askgamblers if I have ever used two accounts in my device tell them provide proof why didn't they took this step earlier why they took this step only when I have 700000 lakh rs in my account they jus want to cheat people tell them provide the proof and if it was like that why they did ask for reverification they could have terminated it in first go they kept my verification for pending for almost two months and when I provided all the documents and when they could all the documents are real there was no option for them but to take this step they r fake and are cheating people in every possible manner.
I m humbly requesting @askgamblers kindly tell them to answer all my questions I have lost my 10 lakh on rajabets I m shattered tell them return my amount they r doing fraud
User name
Hello Dear Askgamblers,

As the user is aware and informed, the user has violated Rajabets Terms and Conditions

13. Termin­ati­on/­Sus­pension Of Account
1-2-7-9
https:­//r­aja­bet­s.c­om/­en/­pag­es/­ter­ms-­and­-co­ndi­tions

Due to this matter the users Rajabets account and the accounts related with him is terminated.
User name loyalty-level-2
askgamblers kindly ask them to provide the relevant information about the issue further tell them if I have breached any terms and conditions why I used to receive withdrawal prior to this wh they have done it only when I won the huge amount
Secondly why they kept me for in waiting for verification for 45 days and when I put my complaint on this site they inactivated my account they r doing fraud
They should be banned and they should be given negative rating

Rajabets Casino Complaint Stats

Resolved 118 / 118
Avg. Amount $2,261
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Urgent complaint regarding delayed payout and prolonged verification process

Dear Sir/Madam,


I would like to formally raise a complaint regarding a payout that has been delayed for more than six months on my Rajabets account.


Account Details:


* Username:< sent to the casino >

* User ID: < sent to the casino >


After winning an amount exceeding one million, my withdrawal was placed on hold and I was informed that additional verification was required before the payout could be processed. While I fully understand and respect the need for verification procedures, I am concerned about the timing and duration of this process.


Prior to this significant win, I had deposited funds, played regularly, and successfully received several withdrawals from my account without being asked to complete any additional verification. It was only after winning this substantial amount that my payout was suspended and subjected to an extended verification review.


Over the past six months, I have submitted the requested documents and have repeatedly followed up through email and customer support channels. Unfortunately, each inquiry has resulted in the same generic response advising me to wait, without any clear explanation, timeline, or update regarding the status of my payout.


I believe that a six-month delay is unreasonable, particularly given that I have cooperated fully with all verification requests. The continued withholding of my winnings without a clear resolution has caused significant frustration and concern.


I respectfully request your assistance in reviewing this matter and ensuring that my verification process is completed promptly so that my outstanding payout can be released without any further delay.


I would greatly appreciate a detailed update on the status of my account review, the reason for the prolonged delay, and a clear timeframe for resolution.


Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.


Yours faithfully,


lkgounder

< id sent to the casino >

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