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Account verification stuck for seven days


7 months ago

Hello AskGamblers Team,

I have been facing an issue with my Rajabets account verification for the past 7 days. I submitted all the required KYC documents (including my ID proof, address proof, and selfie), but my account still shows “Verification Pending.”

Because of this, I am unable to withdraw my balance of ₹17,000, which is currently locked in my account. I have contacted Rajabets support multiple times through live chat and email, but they keep replying with generic responses like “please wait, your verification is in queue” without giving a clear timeline or solution.

I have provided all accurate documents, and there has been no communication about any issue or missing document from their side. The delay has been ongoing for a week now, and I am concerned about the safety of my funds.

I request AskGamblers’ help in contacting Rajabets to speed up the verification process and allow me to access or withdraw my balance.


Date of document submission: 26.10.2025

Amount in account: ₹17,000

Country: India


Thank you for your assistance.


Best regards,


mail.png waiting.png
Disputed Casino Rajabets Casino
Amount ₹17000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Yes , complain sorted.
Thanks for the help 👍
User name

Dear @divyanshudcoder,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear All,

The users verification process is completed. We request this case to be closed.

Regards,
Team Rajabets

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved