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Account verification is pending since from 17days


7 months ago

Dear AskGamblers Team,

I am writing to seek your assistance regarding an issue I am facing with my Rajabets account.

I have been using the Rajabets app for deposits and withdrawals without any issues in the past. However, recently, when I requested to withdraw my winnings (amounting to Rs.360,005), the withdrawal request was cancelled. Upon contacting Rajabets customer support, I was informed that I needed to complete account verification.

I promptly uploaded all the required documents, but my verification status has been showing “Waiting” for the past 17 days. Despite repeatedly contacting customer support, I am only told that the verification is “in a queue”, with no further update or resolution.

For your reference, I have attached screenshots showing the verification status and my account balance.

Account balance: Rs.360,005

Rajabets Account ID: < sent to the casino >

Date verification started: 14 October 2025

I kindly request AskGamblers to intervene and assist in resolving this issue at the earliest.

Regards

< personal info removed >

Disputed Casino Rajabets Casino
Amount ₹360005

Discussion

User name

Dear @Karthik8450,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

User name loyalty-level-2
Dear Rajabets Team,

I kindly request 24 hours’ time to upload the notarized affidavit. I will upload it tomorrow through my user profile and confirm once done.
User name

Dear @Karthik8450,

Have you uploaded it through user profile? If not, please do so and confirm.

User name
Dear All,

The required document must be provided through user profile.

Regards,
Team Rajabets

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved