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Rajabet Casino - Not verifying account and also not letting me withdraw amount


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By RCasino
1 year ago

Rajabet casino is not verifying my details and also not letting me withdraw my money posting verification as the reason . I have submitted all the required documents on 14th itself but they are not verified yet. When asked in chats they say that there is not time limit for verification and it may 1 day 1 weeks 1 month or even more.

Disputed Casino Rajabets Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information and taking into account the player's confirmation of using a payment method which is registered under a different name, the AskGamblers Complaint Team considers this case resolved and officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Hello @Rajabet
I have already uploaded all the required documents but you keep rejecting them ( what documents you expecting as I have already my account statement). I also mentioned and accepted my fault of trying to withdraw to my cousins cousins account and also accepted that it will not repeat. Any how the payment to my cousins account was not successful.

I have uploaded my bank statement already and given all explanation. You can take what necessary action you want.

Please let me know if you will allow me to withdraw money or not. You keep rejecting my documents.

It seems you want to just hold my money.

Please let me know whatever your actions you take .
Let me know if you will let me withdraw or not

Thanks
User name
Hello Mr Raman,

https:­//r­aja­bet­s.c­om/­en/­pag­es/­ter­ms-­and­-co­ndi­tions

7. Withdrawal of Funds

You can only make financial transactions from/to your own bank/virtual accounts. In a case if you try to launder/transfer money through our platform, necessary action will be taken as per our Terms and Conditions.

Please provide the requested documents for the relevant checks.

Best Regards,
Team Rajabets
User name loyalty-level-2
Hello @Rajabets

I have uploaded right account to your site and given explanation on my other account, still you have rejected my documents. It seems you just want to hold up my amount as it is large amount

Thanks

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved