Rabona Casino - Account closed down for unknown reason and they wont tell me why or are yet to give me my funds

Support have now contacted me. Saying I would get the funds sent to me, but not get my account back. The reason for that is supposedly because I failed verification, but they are yet to point out what I didn’t send them that was missing, but it has to do with bank statement aperantly, even though I don’t buy that, as I sent everything they asked for and more, but whatever.

The only issue here regarding funds, is that they said they could fund me via Skrill or Neteller or to my Norwegian Bank. The problem is that all of those options are not allowed to be used in Norway & I have never used those options to even deposit with via Rabona.

I asked if they could use Revolut, crypto or Mifinity, which I have used to deposit & withdraw with (except crypto) but am yet to get a response.

I will update when anything happens.

Chatted with Livechat today. They say the relevant department are working on my case. I hope it's taking so long due to the weekend, so hopefully some update tomorrow. I would have expected them to atleast have commented here. I have even sent them a link to this complaint, but they are yet to answer here.

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

We would like to inform you that the account in question has been closed in accordance with the following point of Terms and Conditions, which have been accepted upon registration:
3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

We are currently reviewing the payment method details provided by the customer for the full refund of their balance.

We will let you know if we need more details.

Best regards,
Rabona

Please note, that we are waiting for the customer to

Dear Rabona Casino,

I still don't understand why & interpret that as a vague reason, but fair enough, terms are terms.

I am yet to recieve any answers to my emails I have sent you regarding my funds. I don't understand why you can't fund me they way I deposited, as I have withdrawn before, but as long as you find a way to works for me, I am fine with that.
Still a bit sad I lost my account, as I liked you site, but it is what it is. Hoping to hear from you soon!

Regards, Gabriel

Dear Customer,

Please be advised, that we initiated the manual withdrawal of your funds to the cryptocurrency wallet you indicated.

Thank you for your patience.

Sincerely,
Rabona

Hi.

I have now revcieved the funds. Thank to Rabona for quick emails now. Case can be closed now as resolved.
Have a great week!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.