Is delaying KYC verification and withholding my remaining balance

Hello AskGamblers Team,

I am submitting a complaint regarding my Rabona account, which has been placed under review while I still have funds on the account and a pending withdrawal.

At the time, I had approximately NOK 103,000 in total funds associated with my Rabona account, consisting of approximately NOK 83,000 in available balance and a NOK 20,000 pending withdrawal. I cannot currently access my account to verify the exact amount.

However, I have a screenshot from September 6, 2026 showing an available balance of NOK 82,306.89 while a NOK 20,000 withdrawal was pending. This means that the screenshot directly documents NOK 102,306.89 in total available balance plus the pending withdrawal.

The withdrawal details shown in my account were:

Amount: NOK 20,000

Payment method: Solana

Date: September 6, 2026, 12:44:32

Transaction ID: de2a826f-a519-4e16-9d7d-de7e897c6988

Status: Under review

At the time, my account was also subject to Rabona’s applicable withdrawal limits. The NOK 20,000 withdrawal remained pending, and I was unable to withdraw the remaining balance because of the applicable withdrawal limits.

I am now unable to access my account. When I attempt to log in, Rabona displays a message stating that my account is under review.

I have contacted Rabona Support regarding this matter. I received confirmation that my requests were received and would be reviewed by their customer service team. However, I have not received a substantive explanation regarding the reason for the account review, the status of my funds, or the pending withdrawal.

I have previously received successful withdrawal confirmations from Rabona, which I can provide as additional supporting documentation.

I would therefore kindly ask AskGamblers to assist me in obtaining clarification from Rabona regarding:

1. The reason my account has been placed under review.

2. The exact balance held on my account when the review was initiated.

3. The status of my NOK 20,000 withdrawal.

4. Whether any additional verification or documentation is required from me.

5. If Rabona intends to withhold or cancel any of my funds, I would like them to identify the specific reason and the relevant provision of their Terms and Conditions.

I am fully willing to cooperate with any legitimate verification or documentation request from Rabona.

I have attached the available evidence, including the screenshot showing my NOK 82,306.89 balance and pending NOK 20,000 withdrawal, the account-under-review message, my correspondence with Rabona Support, and evidence of previous completed withdrawals.

Thank you for your assistance.

Hello AskGamblers,

I hope you can help me with this issue.

I have submitted a total of three withdrawal requests with Rabona, amounting to €2,100 in total (€500 on August 23, €800 on August 24, and €800 on August 25).

Rabona states that the maximum processing time for withdrawal requests is three business days. This timeframe has already been significantly exceeded.

For several days, I have been trying to get information through their live chat, but unfortunately, I have not received any actual assistance. I am repeatedly given generic, pre-written responses telling me that my money is safe, that I should not worry, and that my withdrawals will be processed soon. However, nothing actually happens.

They are also unable or unwilling to provide me with any specific timeframe for when my withdrawals will be processed.

I am attaching screenshots of the pending withdrawal requests to this complaint.

Thank you in advance for your help.

After many hours of work trying to make the verification process with Rabona go faster, I have now felt compelled to make a complaint here on AskGamblers.

I have been trying to withdraw $6,000 from Rabona since May 20th, and they are just wasting time and will not help me get my money out. 3 months of verification process during which I have submitted all the documents that have been requested.

This is completely unacceptable.

I have contacted support several times, and they say that my case is in the "queue".

So, this is obviously just because they hope that I will gamble the money away on something else, which is quite scandalous for a so-called serious bookmaker.

Please help.

I am submitting this complaint regarding significant delays in the processing of my withdrawal requests at Rabona Casino.

I am a verified player and a VIP customer. My winnings were obtained through legitimate real-money slot play without the use of any bonuses or promotional offers. I have not been asked to provide any additional verification documents.

I currently have three withdrawal requests pending (5,000 NOK, 5,000 NOK, and 8,000 NOK). All of these requests have remained in the "Processing" status since they were submitted on 27/07/26, with no visible progress.

Before making these withdrawal requests, my VIP manager assured me that my VIP status would result in expedited withdrawal processing and informed me that the finance department had been instructed to prioritize my account. Despite these assurances, the withdrawals remain unprocessed.

I have contacted customer support several times. The only response I have received is that the finance department is working on my case and that there is nothing further I need to do. No estimated processing time has been provided, and no explanation has been given for the continued delay.

My concern is not simply the waiting time but the complete lack of transparency. As a verified VIP customer who has complied with all applicable requirements, I believe it is reasonable to expect timely processing or, at the very least, a clear explanation for the delay.

I request that AskGamblers contact Rabona Casino and ask them to:

* Process my pending withdrawal requests without further unnecessary delay.

* Provide a clear explanation for the prolonged processing time.

* Confirm that there are no outstanding verification or compliance issues preventing payment.

I am prepared to provide screenshots of my withdrawal requests, account balance, correspondence with customer support, and messages from my VIP manager confirming that my withdrawals would be prioritized.

Thank you

Dear AskGamblers Team,

I am writing to request your assistance and intervention regarding a delayed withdrawal at Rabona Casino. My withdrawal request for 46,000 HUF, initiated on July 23, 2026, is still completely stuck in "Under Review" status today, July 29, 2026.

It has been 6 calendar days (4 business days) since the request was submitted, with zero progress made.

Over the past few days, customer support has repeatedly sent the exact same canned, generic responses ("unexpected delay," "please be patient," "exact processing time is not available"), despite previously confirming that my account data and transaction checks were all found to be in order.

It is unacceptable to indefinitely stall payments under the guise of security checks while support holds no accountability or visibility over financial processes. This severely violates the principles of fair and transparent service.

I have full screenshots, transaction data, and chat logs ready that prove the systematic stalling on the casino's part.

I kindly request AskGamblers' intervention to prompt Rabona to approve and process my legitimate withdrawal immediately.

Thank you for your help!

Hello AskGamblers team,

I am filing this formal complaint against Rabona Casino regarding an unjustified delay in processing my funds.

On 2026-06-25 at 18:56:55, I requested a withdrawal of 30,000 CLP. As of today, the transaction status remains "Pending".My player account, under the name of <full name removed>, is fully verified through the KYC process and has been for a long time. I have contacted live support multiple times, and the only standard response I receive is that the delay is due to a "high volume of transactions".

According to the casino's Terms and Conditions, the standard processing time is 1 to 3 business days. The current delay has reached 18 days, which is a direct breach of their own rules.

I sent a formal email to their administration and finance department giving them 24-hour notice, but it was completely ignored. I kindly request AskGamblers' mediation to help me get my funds released.

I have attached all necessary evidence, including withdrawal history, account verification status, and chat transcripts.

Thank you for your assistance.

I am submitting a complaint regarding a delayed cryptocurrency withdrawal from Rabona.

On 28 June 2026, I requested a withdrawal of 500 USDT via cryptocurrency. As of today, the withdrawal remains pending and has not been processed, despite several days having passed.

During this period, I have contacted Rabona’s support team multiple times through both live chat and email. Unfortunately, I have not received a meaningful response or a clear explanation for the delay.

The withdrawal has exceeded the processing timeframe stated in Rabona’s own withdrawal policy, and no valid reason has been provided. This prolonged delay is unacceptable and has caused unnecessary inconvenience.

Withdrawal details:

* Casino: Rabona

* Username: < sent to the casino >

* Amount: 500 USDT

* Payment Method: Cryptocurrency

* Withdrawal Request Date: 28 June 2026

* Current Status: Pending

I respectfully request AskGamblers to mediate this dispute and assist in obtaining a prompt resolution. I ask that Rabona either process my withdrawal immediately or provide a clear and verifiable explanation for the delay.

I am prepared to provide all supporting evidence, including screenshots of the pending withdrawal, email correspondence, live chat conversations, and any additional documentation required.

Thank you for your assistance.