Is delaying KYC verification and withholding my remaining balance

I am submitting this complaint regarding significant delays in the processing of my withdrawal requests at Rabona Casino.

I am a verified player and a VIP customer. My winnings were obtained through legitimate real-money slot play without the use of any bonuses or promotional offers. I have not been asked to provide any additional verification documents.

I currently have three withdrawal requests pending (5,000 NOK, 5,000 NOK, and 8,000 NOK). All of these requests have remained in the "Processing" status since they were submitted on 27/07/26, with no visible progress.

Before making these withdrawal requests, my VIP manager assured me that my VIP status would result in expedited withdrawal processing and informed me that the finance department had been instructed to prioritize my account. Despite these assurances, the withdrawals remain unprocessed.

I have contacted customer support several times. The only response I have received is that the finance department is working on my case and that there is nothing further I need to do. No estimated processing time has been provided, and no explanation has been given for the continued delay.

My concern is not simply the waiting time but the complete lack of transparency. As a verified VIP customer who has complied with all applicable requirements, I believe it is reasonable to expect timely processing or, at the very least, a clear explanation for the delay.

I request that AskGamblers contact Rabona Casino and ask them to:

* Process my pending withdrawal requests without further unnecessary delay.

* Provide a clear explanation for the prolonged processing time.

* Confirm that there are no outstanding verification or compliance issues preventing payment.

I am prepared to provide screenshots of my withdrawal requests, account balance, correspondence with customer support, and messages from my VIP manager confirming that my withdrawals would be prioritized.

Thank you

Dear AskGamblers Team,

I am writing to request your assistance and intervention regarding a delayed withdrawal at Rabona Casino. My withdrawal request for 46,000 HUF, initiated on July 23, 2026, is still completely stuck in "Under Review" status today, July 29, 2026.

It has been 6 calendar days (4 business days) since the request was submitted, with zero progress made.

Over the past few days, customer support has repeatedly sent the exact same canned, generic responses ("unexpected delay," "please be patient," "exact processing time is not available"), despite previously confirming that my account data and transaction checks were all found to be in order.

It is unacceptable to indefinitely stall payments under the guise of security checks while support holds no accountability or visibility over financial processes. This severely violates the principles of fair and transparent service.

I have full screenshots, transaction data, and chat logs ready that prove the systematic stalling on the casino's part.

I kindly request AskGamblers' intervention to prompt Rabona to approve and process my legitimate withdrawal immediately.

Thank you for your help!

Hello AskGamblers team,

I am filing this formal complaint against Rabona Casino regarding an unjustified delay in processing my funds.

On 2026-06-25 at 18:56:55, I requested a withdrawal of 30,000 CLP. As of today, the transaction status remains "Pending".My player account, under the name of <full name removed>, is fully verified through the KYC process and has been for a long time. I have contacted live support multiple times, and the only standard response I receive is that the delay is due to a "high volume of transactions".

According to the casino's Terms and Conditions, the standard processing time is 1 to 3 business days. The current delay has reached 18 days, which is a direct breach of their own rules.

I sent a formal email to their administration and finance department giving them 24-hour notice, but it was completely ignored. I kindly request AskGamblers' mediation to help me get my funds released.

I have attached all necessary evidence, including withdrawal history, account verification status, and chat transcripts.

Thank you for your assistance.

I am submitting a complaint regarding a delayed cryptocurrency withdrawal from Rabona.

On 28 June 2026, I requested a withdrawal of 500 USDT via cryptocurrency. As of today, the withdrawal remains pending and has not been processed, despite several days having passed.

During this period, I have contacted Rabona’s support team multiple times through both live chat and email. Unfortunately, I have not received a meaningful response or a clear explanation for the delay.

The withdrawal has exceeded the processing timeframe stated in Rabona’s own withdrawal policy, and no valid reason has been provided. This prolonged delay is unacceptable and has caused unnecessary inconvenience.

Withdrawal details:

* Casino: Rabona

* Username: < sent to the casino >

* Amount: 500 USDT

* Payment Method: Cryptocurrency

* Withdrawal Request Date: 28 June 2026

* Current Status: Pending

I respectfully request AskGamblers to mediate this dispute and assist in obtaining a prompt resolution. I ask that Rabona either process my withdrawal immediately or provide a clear and verifiable explanation for the delay.

I am prepared to provide all supporting evidence, including screenshots of the pending withdrawal, email correspondence, live chat conversations, and any additional documentation required.

Thank you for your assistance.

I have requested a withdrawal of 305 euros on 15.04.2026 and haven't received my money since that day, despite the casino saying that withdrawal takes 3 working days.

Every time I ask about my withdrawal in Live chat, I always get the same answer that I should "wait for a little more" without specifying any timeframe of how long I should wait.