Complaint #4 Quick.Bet Casino

They refuse to pay out my 300 euro

By Alexandra F.

3 years ago

I have been trying for over 2 weeks to withdraw my €300 from quickbet. it all started when I needed to verify that one of my old bank accounts was closed, which I did. I have sent in several documents that prove this but they refuse to pay my €300. they keep asking me for the same documents that I already sent several times!

Disputed Casino Quick.Bet Casino

Reason Verification issues

Amount €300

Discussion

AskGamblers

• Support Team

3 years ago

Dear Quick.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Quick.Bet Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $166

Avg. Complaint Duration 11 days

Avg. Response Time 4 days

Quick.Bet Casino Complaints

See all complaints for this casino

Source of Wealth Documents agony

Hey! I was in contact with the support in the chat on quickbet that I needed help with proving a withdrawal from them to me because it never says on their side that the withdrawal has gone through but it says withdrawal request all the time. There is another casino that needs that information for source of wealth documents. Otherwise I will not get my money that I have won. Have chatted with them on quickbet about this and also emailed them. They have not responded to the email and those in the chat only say that it is in the relevant department for things like this.

But I think it feels too long. Can you please help me with this? Is a week since I first contacted them on the chat and asked for help. I need help from Quick.bet to show that the transfer has been approved by them to me, and that my name is included and that the transfer is from them. So the casino's name must also be included. It is from 31 December last year at 2367 euros. Thank you for your help.

Best regards L.

Resolved