Ag Awards

Purple Lounge Casino is stalling payment

Complaint Info
Disputed casino Purple Lounge Casino
Reason Delayed payment
Posted on May 16, 2014

Hello, team of AskGamblers,

I have registered at mentioned casino on 20/05/2011. Made some winnings and asked for a withdrawal on: 23/05/2011.

I have cleared all bonus wagering requirements and have also sended in documents, when they asked for on: 23/05/2011.

Untill now, they respond very slowly and constantly keep on saying they are doing some 'normal routine checks'.

I have been waiting for over a week now and they keep on replying me with the same message. I don't understand why such check can take on so long and I really don't know what they can check on.

So please help me out here, because i am really afraid they just don't want to pay me.

They say, that microgaming is checking it and that they cannot help or influence about that. I have made a printscreen of that, if proof is necessary.

With kind regards,

Anthony Deswarte

Posted on June 7, 2011

Hello adeswarte91,

Appologies for the delay in your withdrawal. A series of routine checks were carried out by Microgaming on few accounts, yours being one of them, hence the process took a little longer. Your withdrawal request has now been processd.

Thank you for your patience.


Casino Affiliate Manager

Purple Lounge

Posted on June 9, 2011

They have payed me... strangely very quickly after this post.

Thanks Team AskGamblers!

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