888 Casino - Not processing withdrawal

I requested a withdrawal on 12/14, and it is still "Awaiting Process", and the site keeps asking if I want to reverse the withdrawal. The representative i had spoken with said multiple times that it would take a max of 48 hours to process through 888, then some more days to arrive via ACH to my bank account. The fact that it is still "reversible" tells me that it hasn't processed through the site yet, nevermind arriving into my bank. Customer service responded one time but never answered my questions, and is not responding to further inquiries.

Hi Drdice,
We would very much like to help resolve this issue with you.
Please give us your 888casino username so we can check your specific issue and take care of it as soon as possible,
thank you for your patience,
888casino team.

Username Doctordice, withdrawal still not processed.

Thanks Drdice,
We will now attend to your issue.
Thank you for your co-operation,
888casino team.

Hi Drdice,
We couldn't find your username in our database,
If possible, can you please give us your support ID number which you get when you are in the lobby and press the F4 Key?
Thanks,
888casino team.

Any news?
@Drdice, is this complaint resolved?

@Drdice,
It's a nice practice to confirm is your complaint resolved or not, thank you.