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Prism Casino - Not reviewing payout request within the advertised timeframes

RESOLVED
Derani Western Australia Message
Posted on August 16, 2018.

I won $1015 6th August and submitted a withdrawal request which according to the T&C's all payout requests are reviewed 3 to 5 business days of the date submitted. Mine has been sitting there now for 9 business days and i keep getting told its been esculated but still nothing. My deposit was without a deposit bonus and Ive played by the rules. Seems unfair when I have to abide by the T&C's yet they dont stand by them themselves. Very disappointed. They are so quick to help you spend but dont like paying out fair and justified winnings.

Derani Western Australia Message
Posted on August 18, 2018.

Updatee... 2 days agi Prism approved the $1015 lets see now how long till its in my bank account.

Posted on August 22, 2018.

Hi Derani--

I apologize for the difficulties you've been having with this.

I've reviewed your account and I do see your withdrawal has already been sent off to our processor: 8/20 Paid $1009 (AUD 1401) for transaction #98773320. I would expect you'll find the funds in your account, early next week (possibly sooner).

I wish you all the best,

Tawni

AskGamblers
Posted on August 25, 2018.

Dear @Derani,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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