Ag Awards

Prism Casino - No payment and no reply

Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Amount $ 1930.23
AKv Nevada Message
Posted on April 2, 2020

I played on January 29th and won a total of $1,930.23, On Febuary 19th my document approved (Thank you for sending all the documentation required to verify your casino account. Your account has now been verified and updated. For further assistance regarding your withdrawal, please contact our customer support team via live chat.)
Since that day i email Chat 12 times but no replies, see Chat last week, Nothing since,
Hello! My name is Natalie, I will be assisting you today.
For account verification can you provide me your user name and phone number on the account and I'll be happy to assist you.

Hi, I am checking on 02/18/2020 12:42 PM Bitcoin Withdrawal Requested -$1,930.0
Natalie C
Allow me a moment while I check your account. Thank you for your patience!
Natalie C
Thanks for waiting
still there?
Natalie C
I already escalate your withdraw request to the approval department
You can check back the status of your withdraw on the next 3 to 5 business days.

Thank you A

Posted on April 6, 2020

Hi Amit--

I'm sorry to see you're having issues again.

I've gone ahead and requested that your withdrawal be issued--I would expect this to be sorted within the next few days. As soon as I have confirmation of payment, I'll be back with another update.

All the best,


AKv Nevada Message
Posted on April 6, 2020

Hi Tawni,

Thank you so much for the fast action, i received the payment today,

Thanks again, I appreciate it .


Posted on April 6, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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