I played on January 29th and won a total of $1,930.23, On Febuary 19th my document approved (Thank you for sending all the documentation required to verify your casino account. Your account has now been verified and updated. For further assistance regarding your withdrawal, please contact our customer support team via live chat.)
Since that day i email Chat 12 times but no replies, see Chat last week, Nothing since,
Hello! My name is Natalie, I will be assisting you today.
For account verification can you provide me your user name and phone number on the account and I'll be happy to assist you.
Hi, I am checking on 02/18/2020 12:42 PM Bitcoin Withdrawal Requested -$1,930.0
Allow me a moment while I check your account. Thank you for your patience!
Thanks for waiting
I already escalate your withdraw request to the approval department
You can check back the status of your withdraw on the next 3 to 5 business days.
Thank you A