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Prism Casino - Said the bonus i deposited on wasn't ever cashable, and denied my with withdrawal.

RESOLVED
Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Posted on May 16, 2014

i put a withdrawal request in which pended approval for 10 -14 business days they never contacted me saying what was happening i had to ask them then after about 3 weeks they so told me it was denied and to contact the withdrawal apartment i still can't get in touch withdrawal department every time they keep saying then not in right now try tomorrow i try tomorrow and they say the same thing try tomorrow they also tried to tell me my deposit never went through which is a lie i asked them what would come up on my bank statement t they replied that they have many descriptors so i asked them to list them which they just ignored they also tried to tell me my deposit was never cashable why would i deposit on something that wasn't cashable they also sent me a email saying they would honour my withdrawal with 10 x cash out i have sent a email to them asking for answers I'm just being ignored feeling ripped off

Posted on January 8, 2014

Dear Player

Your withdrawal has been approved on 1/8/2014 10:34:17 AM.

Please keep in mind that as per casino rules "In most cases, payments will be made within 7 –10 business days of approval" http:/­/ww­w.p­ris­mca­sin­o.c­om/­dep­osi­t-o­ptions/

Once payment has been processed you will be contacted accordingly by the Casino

Regards

Cindy < surname removed >

Posted on January 8, 2014

thats great thank you when will i be receiving my winnings

Posted on January 8, 2014

Dear Player

Please keep in mind that as per casino rules "In most cases, payments will be made within 7 –10 business days of approval" http:/­/ww­w.p­ris­mca­sin­o.c­om/­dep­osi­t-o­ptions/

Once payment has been processed you will be contacted accordingly by the Casino

Regards

Cindy < surname removed >

Posted on January 9, 2014

Dear Player:

I have been informed that casino send your payment via Neteller on 1/8/2014 1:45:20 PM.

Could you please confirm receipt?

Thanks

Cindy < surname removed >

Posted on January 10, 2014

I've now received payment from the casino

AskGamblers
Posted on January 10, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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