Prism Casino - denied my with withdrawal said the bonus i deposited on wasn't ever cashable

i put a withdrawal request in which pended approval for 10 -14 business days they never contacted me saying what was happening i had to ask them then after about 3 weeks they so told me it was denied and to contact the withdrawal apartment i still can't get in touch withdrawal department every time they keep saying then not in right now try tomorrow i try tomorrow and they say the same thing try tomorrow they also tried to tell me my deposit never went through which is a lie i asked them what would come up on my bank statement t they replied that they have many descriptors so i asked them to list them which they just ignored they also tried to tell me my deposit was never cashable why would i deposit on something that wasn't cashable they also sent me a email saying they would honour my withdrawal with 10 x cash out i have sent a email to them asking for answers I'm just being ignored feeling ripped off

Dear Player

Your withdrawal has been approved on 1/8/2014 10:34:17 AM.

Please keep in mind that as per casino rules "In most cases, payments will be made within 7 –10 business days of approval" http:/­/ww­w.p­ris­mca­sin­o.c­om/­dep­osi­t-o­ptions/

Once payment has been processed you will be contacted accordingly by the Casino

Regards

Cindy Greco

thats great thank you when will i be receiving my winnings

Dear Player

Please keep in mind that as per casino rules "In most cases, payments will be made within 7 –10 business days of approval" http:/­/ww­w.p­ris­mca­sin­o.c­om/­dep­osi­t-o­ptions/

Once payment has been processed you will be contacted accordingly by the Casino

Regards

Cindy Greco

Dear Player:

I have been informed that casino send your payment via Neteller on 1/8/2014 1:45:20 PM.

Could you please confirm receipt?

Thanks

Cindy Greco

I've now received payment from the casino

 Complaint solved!