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Prism Casino - Delayed withdrawal processing


Complaint Info

Disputed casino

Prism Casino


$ 600

Posted on September 18, 2021

I submitted a withdrawal for $600 on 8/24/2021. That was 19 business days ago.

On Tuesday, 9/7/2021, I contacted Prism customer support to check status. The CSR stated they would escalate my withdrawal for processing. That never happened. Two days later my withdrawal was still pending. I escalated it again. Several more days went by and I sent an email to Prism support for help. They opened a ticket and I still see my withdrawal pending in my account today.

Every time, no exaggeration, I submit a withdrawal they stall me and I have to keep sending them emails and chats to get resolution. I've used Askgambler a couple of times with this casino and have been helped quickly. Thank you!

I need someone at Prism to wake up, take ownership and get my withdrawal processed and paid.

Posted on September 20, 2021

09/20/2021 - I have received my payout today. I guess by telling Prism support I submitted a complaint to Askgamblers they finally woke up! Thanks!!

Posted on September 20, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.