Prism Casino - Declined withdrawals

Dear Prism Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Paula--

I apologize for the difficulties you've been experiencing with this.

I've looked into your account and there's a note regarding your documents, which is not exactly clear. I've sent a query to our Documents Department and I should have an answer before the end of today. As soon as I have a bit more clarification, I'll be back to fill you in on status of your withdrawals.

All the best,

Tawni

Hi Paula--

I've checked on your account and it appears we do not have an acceptable utility bill on file for you. We do need to receive a current utility bill in your name, which is sent to you to the address we have on file for you.

I've attached my email address for you to use--please send the utility bill directly to me. As soon as I receive this, I can begin to have your withdrawals sorted without delays.

Much appreciated,

Tawni

Dear @Trixietea,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have sent a bill as the casino have asked now. Why nobody asked me for this before is suprising. My account is shown as approved and no-one replied to my emails asking why I was not getting paid.

I have re-requested my withdrawals now.

Dear @Trixietea,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes I have an update, thank you askgamblers I have been paid my win in full and am very happy.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.