Ag Awards

Prism Casino - Almost a month later still no payout

Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Amount $ 520.83
Posted on August 14, 2018

I happen to like this casino, enjoyed playing there, nice games they have, but just trying to figure out why I have not yet been paid. On 07/14/18 my documents were approved (attached is email). On 07/24/18 placed $520.83 check withdrawal. It is now 08/13/18 and not received winnings. The attach documents button/link does not show for me on the submit complaint page. I can submit documents later on, when instructed, or when attach document icon is fixed.

Posted on August 20, 2018

Dear @fungirl911,

Please keep in mind that your last post got removed because it contained sensitive casino account information. Make sure to read carefully and comply with all Complaints Guidelines from now on. https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines

Thank you for your cooperation.

Posted on August 25, 2018

just tried logging into my casino account to play, and my account has been closed. And i have not been paid my winnings, if this is not a scam, i don't know what is.

Posted on September 4, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on September 8, 2018

no response and still have not been paid winnings

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