Complaint #4 Premier Casino

Every type of withdrawal is rejected

By David G.

3 years ago

Message on forum

Hi,

I deposited to this a/c via visa debit card and completed their verification process and requested a withdrawal via this card which was rejected.

I contacted their online help and they suggested to withdrawal via bank transfer which again was rejected as I had a iban that had GB in it. So they suggested another a/c which I supplied a screenshot of a/c details and iban this was rejected. They suggested skrill so I made a deposit and played.

Supplied a screenshot of a/c details etc. Then this was rejected.

I am at a total loss as to how to proceed to withdrawal my money.

Disputed Casino Premier Casino

Reason Declined payment

Amount €437.57

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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• 5 reviews

3 years ago

The funds were at my bank today. thank you Askgamblers for your help .
I consider the case now closed

Premier Casino

• Representative

3 years ago

Dear Player,

We agree that the case should stay opened until the issue is solved.

Could you please confirm that the money are still not in your bank account? The transfer was was processed on 19th from our end and for the bank transfers usually take around 5-7 working days to be processed from the bank side.

After this period, if the money are still not in your bank account, please let us know and we will investigate further.

Best Regards,
Premier Casino Team

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• 5 reviews

3 years ago

No sign of the withdrawal hitting my bank , i wish to keep open this till i receive the funds

Premier Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $446

Avg. Complaint Duration 7 days

Avg. Response Time 2 days