Casino Complaints

Powbet sports withdrawal cancel


3 years ago

Hi,

I am trying to make a withdrawal of €1000 for over 1 week from my powbet sportsbook account.

It had to be done in 2 x separate €500 transactions which are not ideal but fine.

Now I have noticed that those transactions are continually being cancelled by finance department and money being put back into my betting account, meaning I have to do withdrawals over and again. No explanation was given.

Also, when I try to withdraw to visa-debit (my method of deposit), it says after withdrawal pending to "Mastercard" and then is cancelled a day after,

This has happened 4 to 5 times now. And must wait 24 hours before withdrawing again.

I am happy to carry on betting on site but withdrawals are extremely complicated.

I have tried live chat feature 10-15 times, but no help. And I have emailed with no response

I have had plenty of betting and casino accounts in past but this is by far the worst customer experience so far.


Please advise.

Tom

Disputed Casino PowBet Casino
Amount €1000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hi,

This has been resolved. Withdrawals completed.
User name

Dear PowBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

PowBet Casino Complaint Stats

Resolved 44 / 44
Avg. Amount $2,303
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

PowBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 42 out of 42 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

PowBet Casino Complaints

See all complaints for this casino
Payment Due Since August 25 No Payment No Response Customer Being Ignorned
iven the situation and Powbet’s continued lack of response, I have no other choice but to pursue the matter through this channel.

On 22 August, an agreement was reached with Powbet regarding a payment of a substantial amount. Powbet subsequently sent a payment confirmation stating 25 August as the payment date. However, this confirmation does not contain any verifiable information, such as a transaction number, proof of payment, or other details that would allow the payment to be verified as having actually been made.

Since 8 September, I have not received any substantive response from Powbet. In the email dated 8 September, they stated that processing might take longer because the amount involved is substantial. However, four weeks have now passed. This delay is no longer credible or reasonable, especially since Powbet has provided no clear explanation, concrete payment date, or verifiable proof of payment.

I have attempted to contact Powbet, but I am not receiving any response. Through live chat, I am repeatedly referred to email without my issue actually being resolved.

I therefore ask AskGamblers to investigate this matter and request that Powbet:

1. Provide a clear status update regarding the repayment;
2. Provide verifiable proof of payment or a transaction number;
3. Explain why the payment, which according to their confirmation was supposedly made on 25 August, has still not been received;
4. Actually process the agreed payment as soon as possible.
Status solved Resolved
Delayed withdrawals and account restrictions

Dear AskGamblers Team,

I am contacting you to file a formal complaint regarding Powbet Casino due to significant and ongoing delays with my withdrawals.

I had a total balance of more than €55,000 in my Powbet Casino account. From this balance, I submitted three separate withdrawal requests of 20,000 NOK each, totaling 60,000 NOK; over a month has gone by without me receiving these funds.

I have been waiting for these withdrawals to be processed for an extended period of time, but I have still not received the funds. Despite the significant amount of money involved, I have not been given a clear explanation for why my withdrawals are taking so long or when I can expect to receive them.

I would like to emphasize that I completed all verification procedures requested by Powbet Casino and, to the best of my knowledge, complied with the casino's Terms and Conditions. Therefore, I do not understand why my withdrawal requests have remained pending for such a long period.

I have contacted Powbet Casino's customer support several times in an attempt to resolve the situation. Unfortunately, I have not received a satisfactory solution, and the three withdrawals of 20,000 NOK each remain unpaid.

I am therefore asking AskGamblers to review my case and assist me in receiving the funds that I have requested to withdraw.

I have made several attempts to resolve this matter directly with Powbet Casino, but the withdrawal delays have continued without a proper resolution.

Given the substantial amount of money involved, I am very concerned about this situation. I would greatly appreciate AskGamblers' assistance in investigating the matter and helping ensure that my pending withdrawals are processed and that I am able to receive the remainder of my funds without further unnecessary delays.

Kind regards

Status rejected Rejected
kr60,000