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Posido Casino - Posido casino does not pay all winnings

RESOLVED

Complaint Info

Disputed casino

Posido Casino

Amount

€ 3800

Posted on December 17, 2022

I played 3 months ago (9/9/2022) at Posido casino. The balance grew to 3800 euros, so I won well. The casino has been paying out winnings very slowly. They still haven't paid all my winnings. 833 euros are still missing. I made a withdrawal request for this 833 euros a month ago, but they don't process the payment. I've been waiting a really long time. I have asked about it in their chat, but they still haven't paid.

AskGamblers
Posted on December 19, 2022

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on December 20, 2022

Dear Customer,

Thank you for reaching out. You can be sure that we are always striving to improve our service and your feedback is greatly appreciated.

We would like to confirm that your account verification was completed yesterday and the remaining payment was processed accordingly.

Please feel free to contact us should you have any questions.

Sincerely,
Posido

AskGamblers
Posted on December 22, 2022

Dear @Orvokki,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.