What's new
What's new

Posido Casino - Open bet for 1 month

RESOLVED

Complaint Info

Disputed casino

Posido Casino

Amount

€ 1200

Posted on September 23, 2023

Hi! I made a bet in posido casino last month 29.08. The bet has been open since that day. Ive asked from livechat and via email several times and the answer is everytime the same. The bet is still under review. I understand if they want to check it but one month is too long and I dont get any answers what's the problem. The bet was placed on basketball fiba games germany vs Finland so it wasnt even any small league.

AskGamblers
Posted on September 23, 2023

Dear @Aleksi690,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on September 25, 2023

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on September 27, 2023

Hello,

Thank you for reaching out.

We would like to inform you that the issue with the bet has been escalated to the technical department to be reviewed with highest priority. You will be informed as soon as there is an update. We appreciate your patience.

Best regards,
Posido.com

Posted on September 29, 2023

Hi! There is not anything new progress on this case, not even any information

AskGamblers
Posted on October 3, 2023

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on October 3, 2023

Dear Customer,

Thank you for your patience.

We would like to inform you that the winnings from the bet were credited to your account. Please accept our sincere apology for the inconvenience caused.

Best regards,
Posido.com

AskGamblers
Posted on October 3, 2023

Dear @Aleksi690,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on October 30, 2023

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.