Complaint #33 Posido Casino

Missing deposits 400 EUR

By jose d.

2 years ago

I made two deposits of 200 euros total = 400 euros that were never credited as a balance in my account,

I contacted my bank the money came out and I have the proof, I was questioned by chat POSIDO sent that it will analyze and forward it to the financial department on 14-06-2024 and I have not received a response, nor do I see my money credited to my account.

On the other hand, I also sent an email to POSIDO casino with all the proofs, and to this day I haven't got a response, the Bank says that it can't do anything, it has to be with the entity to whom I sent the money to renounce, anyway another sad case, I don't know who can help me, it's in the Spinanga that they don't pay my 213 euros it's Posido that doesn't credit my money

anyway....HELP ME PLEASE

NOTE: I enclose the proofs you asked for... is that in the first complaint I made I couldn't attach notice the transfer times were different, I used the same reference for the third transfer because the first two didn't enter but the last one entered

Disputed Casino Posido Casino

Reason Amount not credited

Amount €400

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

757757

• Portugal

1 year ago

Hello Good Afternoon casino Posido always cooperative obviously, always with some delay the money was returned and it will already be credited to my bank, thank you very much to Posido casino and to you ASKGAMBLERS
Resolved..

Posido Casino

• Representative

1 year ago

Dear Customer,

Could you please confirm whether your complaint is still relevant? Thank you in advance.

Best regards,
Posido.com

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Posido Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posido Casino Complaint Stats

Resolved 35 / 38

Avg. Amount $1,646

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Posido Casino Complaints

See all complaints for this casino

Ignored withdrawal

I am submitting a complaint due to delayed payment processing.

The T&C has stated it takes 3 days to process payments and it has now been 14 days. I have followed up on 4 days as to the status and they have claimed the team is processing the request and will do it as soon as possible. I followed up again and I have still not heard anything from them. I have a total of one pending withdrawals, however it has been my experience in the past that when it passes the 3 days period of pending the team cancels requests without any explanation claiming it was an issue with the processor not them, and not providing any proof of that.

I am looking for some assistance to get an update as to why the payments have not been processed. I have checked my profile and the account has all required verifications completed.

Resolved

€500

Withdrawal delayed beyond processing time and follow ups ignored

Hello,

I am submitting a complaint due to delayed payment processing.

The T&C has stated it takes 3 days to process payments and it has now been 6 days. I have followed up on 4 days as to the status and they have claimed the team is processing the request and will do it as soon as possible. I followed up again and I have still not heard anything from them. I have a total of three pending withdrawals, however it has been my experience in the past that when it passes the 3 days period of pending the team cancels requests without any explanation claiming it was an issue with the processor not them, and not providing any proof of that.

I am looking for some assistance to get an update as to why the payments have not been processed. I have checked my profile and the account has all required verifications completed.

Thanks.

84h left

$3,150

Delayed payment Posido

Posido Casino seemed fine at first, I ve even got first two withdrawals in the past. But the withdrawal process right now has become completely unacceptable.

I have been waiting for my withdrawals for over a week now, which is already far longer than the 1–3 business days repeatedly stated by their support team.

I currently have three pending withdrawals of €500 each (€1,500 total). In addition, I still have approximately €5,000 remaining in my casino account that I am unable to withdraw immediately because of the casino’s withdrawal limits.

I have contacted live chat multiple times regarding the delays. Every time I receive the same response: that my case has been forwarded to the finance department, that the process will be speed up, and that I should wait a little longer. However, nothing has changed and no withdrawals have been processed.

I have screenshots of all conversations with customer support confirming these statements and promises.

At this point, I am requesting the immediate processing of all my pending withdrawals and access to withdraw the remaining balance from my account. The continued delays, lack of clear communication, and repeated generic responses are extremely frustrating and have caused me to lose confidence in the casino.

I would appreciate urgent assistance in resolving this matter.

Total balance involved: approximately €6,500 (€1,500 pending withdrawals + approximately €5,000 remaining in account).

Resolved

€6,500

Account closure complaint

Subject: Formal Complaint – Account Reopened Without My Consent

Dear Complaints Department,

I am submitting a formal complaint regarding my Posido account.

On 5 June 2026, I requested the permanent closure of my account. Your representative confirmed in writing:

“Your account has been closed at your request.”

Despite this confirmation, my account was later reopened without my knowledge or consent.

I never requested the reopening of my account, nor did I receive any communication informing me that my account had been reactivated.

The first indication that something was wrong was when I started receiving promotional emails from Posido again, despite my account having been permanently closed. After receiving those emails, I attempted to log in using my old credentials and discovered that my account was active.

Furthermore, your support team acknowledged in chat that my account had been closed and subsequently reopened.

As a result of this unauthorized reopening, I suffered gambling losses totaling 1700 chf

I therefore request:

The exact date and time my account was reopened.

The method by which the account was reopened.

Copies of any email, chat, request, or authorization allegedly submitted by me requesting the reopening.

All relevant login records, IP addresses, and device information associated with the reopening process.

A full investigation into how a permanently closed account was reactivated.

Reimbursement of the 1700 chf lost after the unauthorized reopening of my account.

Please treat this as a formal complaint and provide a full written response together with all supporting evidence.

If you are unable to demonstrate that I requested and authorized the reopening of my account, I will escalate this matter to your licensing authority and any available independent dispute resolution service.

I look forward to your prompt response.

Kind regards,

Unresolved

CHF1,700

Posido Casino Overdue Withdrawal of 170 EUR

Casino Name: Posido (posido.com)

Operator: Estolio Limited

Player Username/Email: < username removed >

Disputed Amount: €170 EUR

Payment Method: Crypto - USDT (Solana Network)

Transaction ID: e2258217-5097-4df6-9c4b-55f6fee0ed52

Date of Withdrawal Request: June 1, 2026

Complaint Details:

On June 1, 2026, at 12:28:12, I requested a withdrawal of €170 via USDT Solana. According to Posido’s official terms and conditions, their Finance Department processes withdrawals within 3 business days starting from the day after the request.

This processing window officially expired last week on Thursday, June 4, 2026, and according to support member "Aery" I had to wait 24 more hours. As of today, Monday, June 8, 2026, the transaction has been pending for 7 full days (more than double the allowed time) and remains stuck under manual review.

I have contacted live support multiple times. On Friday, June 5th, support member "Guilherme" acknowledged the delay, apologized, and stated that the transaction was formally escalated and marked as "expedited." On Monday, June 8th, support member "Joyce" again confirmed that the department had been alerted with the "utmost priority." Despite these internal escalations, the funds are still being withheld without explanation.

Please note the following critical parameters of this account dispute:

* No Active KYC Requests: My account features no outstanding identity verification requests. The player dashboard indicates zero required documents, and no communication has been received by their compliance team requesting verification.

* Instant Payout Method: The chosen withdrawal asset is USDT on the Solana blockchain network. This method requires zero banking or transactional propagation lag once approved by the operator.

The operator is explicitly breaching its own service agreement and withholding player funds past their legal timeline. I request that Posido immediately approve this transaction. I have attached a verbatim screenshot of the pending panel detailing the transaction ID and timestamps.

Resolved

€170

Withdrawal stuck under review

Hi there, I have had an account with Posido for the past few years. I have used the platform on and off with no issues. I have had several withdrawals approved and submitted within normal time frame in the past. About a month ago I won 11000 CAD. After a short delay I had withdrawn 1000 dollars a day for 5 days in a row. My last withdrawal request was may 20th when they have stopped being approved and is stuck “ under review”. I have reached out to live chat multiple times, and have been assured it’s in the final steps and should be processed shortly. I have asked for clarification on whether my account needs verification which I have been assured at this time it does not, the tab is also unavailable on the website. My monthly withdrawal limit should not be reached and I have no active bonuses at the time. I’ve reached out to [email protected] twice now and have not received any response. I brought this up to live chat and they gave me [email protected] which I sent an email to as well asking for some clarification but that came back undeliverable. I’m running out of options and figure this is my best chance at expediting the process.

Resolved

$1,000

Delayed withdrawal Posido Casino fails to process payments

Dear AskGamblers,

I am writing to file a formal complaint against Posido Casino regarding multiple delayed withdrawals that have not been processed despite their stated policy of paying players within 3 business days.
Details of the issue:
• I submitted 3 withdrawal requests more than one week ago (1400€) (approximately 7 days / beyond the 3-business-day limit).
• To date, none of these withdrawals have been paid.
• I have contacted the casino’s customer support multiple times via live chat. Each time, the assistants assured me that my withdrawal request “will be processed soon” or “is being handled quickly.” However, no action has been taken, and I have received no concrete update, no estimated payment date, and no explanation for the delay.
This situation is in clear violation of Posido Casino’s own withdrawal policy, which promises payments within 3 business days.
What I expect from the casino:
• Immediate processing and payment of all pending withdrawals.
• A clear explanation for the delay.
• Confirmation of the transaction references once paid.
I have attached the following evidence:
• Screenshots of the pending withdrawal requests (with dates)
I kindly ask the AskGamblers Complaint Team to mediate this case and help resolve it as quickly as possible.

Thank you for your assistance.
Best regards,

Resolved

€1,400

Verification delayed for 7 weeks and account locked

My gaming account was opened in 2022. Over the years, I have regularly made deposits and withdrawals, and there have never been any issues before.

My problem started on Friday, February 27, when I made a €120 deposit and claimed a 50% weekend bonus. After completing the wagering requirements for the bonus, my account balance was €1,200. However, I was unable to make a withdrawal because my account required verification.

In the Posido Casino interface, it is possible to complete verification directly. My account required standard identity verification. So I uploaded images of my passport and proof of address (an electricity bill), and additionally performed a webcam check & took a selfie (liveness check). After this, I waited 3 days for the documents to be reviewed. When I had not received confirmation, I tried to log in to my account, but this was not possible because my account had been locked.

Naturally, I contacted their support via email. I received a response stating that they needed a PDF document to verify my address. I immediately provided the requested document (a bank statement).

After this, the verification of my account has not progressed. Their latest request for additional documents is dated on March 3. I have been contacting their support few times by email. They respond quickly, but their replies only contain apologies for the delay and promises to prioritize my request. I have not received any estimate of how long this will take or any explanation as to why my account verification has already taken 7 weeks.

With this complaint, I aim to have my gaming account verified so that I can continue using it as before. If this is not possible, I expect them to pay out the balance of my account regardless.