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Posido Casino - Failure to credit sticker


Complaint Info

Disputed casino

Posido Casino


Ft 9000

Csabi83 Hungary
Posted on February 17, 2023

Hello, my name is < removed > I would like to complain that there are tasks for prizes in the casino. I completed several tasks and received the prizes. I didn't receive them from one task, but I completed them. The task was to pay HUF 32,000 and the task was to pay more than HUF 30,000 This was the last one. my task is for 9000ft I have written a message on chat, I have written several email, but there is no answer and it has not been resolved to date. I have been waiting since November

Posted on February 20, 2023

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on February 21, 2023

Dear Customer,

Thank you for your patience.

First and foremost, we would like to apologise for the delayed reply.

As we can see that the achievement has been completed from your side, we are offering to credit you the 9000 HUF reward that is supposed to be available. Unfortunately, the technical issue behind the achievement is still being investigated. Please let us know whether you would like us to proceed.

Best regards,

Posted on February 24, 2023

Dear @Csabi83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.