Subject: Formal Complaint – Account Reopened Without My Consent
Dear Complaints Department,
I am submitting a formal complaint regarding my Posido account.
On 5 June 2026, I requested the permanent closure of my account. Your representative confirmed in writing:
“Your account has been closed at your request.”
Despite this confirmation, my account was later reopened without my knowledge or consent.
I never requested the reopening of my account, nor did I receive any communication informing me that my account had been reactivated.
The first indication that something was wrong was when I started receiving promotional emails from Posido again, despite my account having been permanently closed. After receiving those emails, I attempted to log in using my old credentials and discovered that my account was active.
Furthermore, your support team acknowledged in chat that my account had been closed and subsequently reopened.
As a result of this unauthorized reopening, I suffered gambling losses totaling 1700 chf
I therefore request:
The exact date and time my account was reopened.
The method by which the account was reopened.
Copies of any email, chat, request, or authorization allegedly submitted by me requesting the reopening.
All relevant login records, IP addresses, and device information associated with the reopening process.
A full investigation into how a permanently closed account was reactivated.
Reimbursement of the 1700 chf lost after the unauthorized reopening of my account.
Please treat this as a formal complaint and provide a full written response together with all supporting evidence.
If you are unable to demonstrate that I requested and authorized the reopening of my account, I will escalate this matter to your licensing authority and any available independent dispute resolution service.
I look forward to your prompt response.
Kind regards,
