Poor treatment

I won $500 at this casino.
I asked customer support if I could get a paper check mailed to me instead of a electronic deposit. I have a copy of the chat when the tech support told me this. In order to get the paper check I was told to enter 000 for my checking account number , since receiving a check was not an option on the withdrawal form. After several weeks I chatted with a supervisor to inquire about my winnings. At this time I was told paper checks was NOT a policy of this casino and ONLY electronic withdrawals was the way I'd receive my winnings.

I DID get an electronic deposit from this casino about 5 years ago. And had a bank account registered with them.. BUT THIS BANK ACCOUNT HAS BEEN CLOSED FOR SEVERAL YEARS.

So I was told my $500 was send to my registered bank account they had on file [ which IS CLOSED ]. I told several supervisors [ Cooper, Dave, Emily ] that I was told to put 000 for my bank account so I could get a paper check. I was told that the money was sent to the bank account they had on file [ that is CLOSED] so then I was told once the funds bounced back to the casino I would get my winnings. IT has been 4 months. I contacted my back and verified that the account the casino had on file was in fact closed and had a 0 balance, I even emailed a copy of my bank statement showing the account was closed and had a 0 balance and that the $500 had NEVER been deposited at any time in my account.

In the mean time I DID open a new bank account and gave the info the casino so I could get my winnings.

My withdrawal for $2200 was approved on Jan 8,2014 i have yet to receive it i have been told numerous times that it would be transfered to my bank account within 1 week i was originally told transfer would be made on Jan 29,2014 when it did not happen i contacted customer support and was told be patient it would be a week more after each subsequent week i have contacted customer support and was told the "relevant office" that handles withdrawals was off for the day ive sent emails to Dawn Palmer who is supposed to be the customer support rep only to be made broken promises ive resubmitted bank info as requested and provided a bank statement from March 3 to current to show i have not received payment

This casino has been more than happy to take any money that I have deposited and it has been a lot. I was able to win 5k from them yet they only approved 1500.00. I submitted the withdrawal on March 6th, it was approved march 19th. I still have not seen the withdrawal. They give me loads of excuses, from wire transfer problems, to saying they have already done it. They keep stringing me along. It has now been over a month, still nothing.

I won funds of 1300 and it was withdrawn on Feb 20 2013 still not received by my bank. My bank cannot trace it and the casino says it cannot. I am so angry as I have played over 100,000. I really need this money to cover the funds I spent.

On April 27, 2012 I was given a Promotional bonus of $40.00, I played the money and won an $1879.00 jackpot on April 28, 2012. After a phone call to their customer service I followed the instructions given to me to complete the Fax Back form and fax it, along with several other documents to the finance departments toll free fax number and to deposit at least $21.00 into my account with them, which I did. I was told the fax back form would take 3-5 days to be processed and approved. On May 16, 2012 the form still had not been approved so I called and spoke with a supervisor who had me scan and email all the forms to her so that she could send them to finance, which she did and my forms were approved the next day. I received an email and 3 phone calls from them making sure I knew it was approved. On that day I requested a $1500.00 wire transfer from them. Today, the 30th of May I received an email stating that $121.00 dollars had been approved and was being wired to my bank account. I made a phone call to inquire where the rest was and was informed that I wouldn't be getting the rest because I didn't win it with my money I won it with the promotional $40. This is a SCAM, if I was given this promotional money at a casino and won I would have been paid ALL of the winnings.

I have all the emails from and to them,

Account History

From: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2007 2008 2009 2010 2011 2012 Submit



To: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2007 2008 2009 2010 2011 2012

This is the account History from my withdrawal request and their sending me $121.00

Date Transaction Amount
5/30/2012 4:51:52 AM Manager Withdrawal Approved! ($1,379.18)
5/30/2012 4:51:52 AM Manager Withdrawal Requested ($1,379.18)
5/30/2012 4:50:44 AM Wire Transfer Withdrawal Declined $1,379.00
5/30/2012 4:50:44 AM Wire Transfer Withdrawal Approved! ($121.00)
5/17/2012 2:39:44 PM Wire Transfer Withdrawal Requested ($1,500.00)

This is the Account History from my opening the account with them and my deposit.

Date Transaction Amount
5/17/2012 2:39:44 PM Wire Transfer Withdrawal Requested ($1,500.00)
4/28/2012 3:22:54 PM DF-Credit Card Deposit Approved! $21.00
4/28/2012 3:22:54 PM DF-Credit Card Deposit Requested $21.00
4/27/2012 10:44:44 AM Coupon redeemed $40.00
4/27/2012 10:44:44 AM Coupon requested

If necessary i can forward all the emails to you. I just think these people are running scams on innocent people trying to have fun and when we win they don't want to pay us.

Sincerely,

Stacey Slipp

After a couple of years of playing, mostly losing, I had a run of good luck here. I complained to my "account manager" about the slow payment policy. But not a lot. After my complaint that they were only paying at the rate of $200, I got excluded from bonuses. Fine, if they wish to do that but I earned my comp points (more than 3000) and I think they should have to pay me that, after which I will uninstall them from my computer.

withdrawal made for 1000.00 on sept 10, approved on sept 20, now comes the real problem,still have not been paid. i keep getting the run around and told we will resend it. It was supposedly resent on sept 27 still has not been received. Told today on the phone maybe by Monday because the finance department is not in because they have a holiday. This is how they treat a player who has played here for a long time and spends a lot of money. This is not the first time I had to fight to get my money!!! The money should be coming via wire which in the past after it was approved was in my bank account in 2 days. We are now a week past that. All I want is my money and I am so tired of the run around I am getting because no one seems to be able to give an answer and they only will send a withdrawal from Monday to Thursday. Help!!!!!

I'd like to submit to you a complaint regarding GoldVipClub casino who confiscated approximately $8,201.00 in winnings from my account.

The details are as follows:

I made the following deposits to goldvipclub thru my visa credit card. CC Purchases totaled $2798.77.

MAR 10, 2011
Other Travel
$699.91

MAR 10, 2011
Other Travel
$449.99

MAR 10, 2011
Other Travel
$249.99

MAR 10, 2011
Other Travel
$374.96

MAR 19, 2011
Other Services
$498.98

MAR 19, 2011
Other Services
$524.94

Most deposits did not have any bonus attached. On the last deposit of $524.94 (no bonus taken), I hit a bonus round playing TRex that paid $10,863. I also posted a screenshot of this hit on the website below.

http://www.latestcasinobonuses.com/onlinecasinobonusforum/casinos/winner-screenshotscasino-play/msg157459/#msg157459

All the deposits I made totaled $2,800.00. On April 2, 2011, I withdrew the entire $11K. I played a bit more after April 2,2011 since money was in "Pending stage" and had the balance up to $11,700. Gold VIP sent me a payment of $700.00 on April 20, 2011. The balance in the account after this was approx. 11K. This casino states on their website that they will pay $2,000 every 10 business days. Note that their business days don't include Thursdays or Fridays. They deal with U.S. customers, so I have no idea why they have this rule in place other than to stall the payouts (finance dept does not work on Thur-Sun). Additionally, after they approve the pending withdrawl, they place the money back into your account balance and therefore you have to make another withdrawl. I'm sure they're hoping you'll gamble this away.

After they approved my payout for only $700, there was a series of emails and phone conversations that took place. During the week of April 18th, I received a call from their payment processor (Global Systems) that "I complained too much" and they were going to credit all my transactions back to the credit card. I then called GoldVIP to find out they locked the account on April 20th. This time they said that the account "had chargebacks". None of this was true because all of the transactions were paid by me in March and the casino did process one payout ($700). All of this was an effort to not pay the total winnings due.

On 4/22/11, I checked my CC online statement and the processor credited back the exact 6 transactions I paid the casino in March 2011. Unbelievable! It's as if they wanted to pretend I never played there which was only because I won.

In summary, this is what GoldVIPclub casino still owes:

Balance in account at time of account closure = $11,000 (this includes the payment of $700 they made)

Less credits to credit card = (2,799)

BALANCE DUE = $8,201

I would appreciate any help you can provide or guidance because it is casinos like this that give the entire industry a terrible reputation. I had previously played at this casino prior to this fiasco and they did make a payment of $500 in the past and also assigned a casino host to my account who had sent a gift to my home. I didn't have a problem with them before, but I suspect it's because they were only obligated to a small payout. They are in a rogue class of the worst kind. I can honestly say, I never experienced anything like this and will do everything possible to make this right.

If there's anything else you need from me supporting my case, please let me know as I've saved a lot of documents.

Thank you.