Complaint #17 Polestar Casino

Three delayed withdrawals

By zinuzki

3 weeks ago

Polestar has not made anything regarding my withdrawals for over a week now.

I have contacted the customer service and they just keep telling me that my payment(s) are prioritized but nothing is happening.

I have a total of 3 withdrawals for 500€ each and a 500€ balance on my account as I can only have 3 deposits pending at once. No bonuses have been used and the winnings originates from deposits from my bank account which has mainly been used on the sports markets.

Disputed Casino Polestar Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @zinuzki,

Please be informed that the use of offensive language, verbal aggression, or any other form of abusive behavior is considered a serious violation of the AGCCS Terms and Guidelines.

Such behavior is not tolerated within the AskGamblers Casino Complaint Service. Therefore, due to the offensive language used in your ongoing complaint, we have no other choice but to reject and close your case. In addition, your account will be permanently banned from using the services offered by AskGamblers.

Inactive user

3 weeks ago

I apologize for my language. But "rest assured" as you like to copy & paste in your chat, just wait.. nice things coming

Inactive user

3 weeks ago

Hopefully you burn hell motherfuckers. Fuck you.

Polestar Casino

• Representative

3 weeks ago

Dear Player,

Thank you for contacting us. We sincerely apologize for the delay and any inconvenience caused regarding your withdrawal requests.

Processing times may occasionally be extended due to routine internal reviews or payment provider delays. As outlined in Section 6.16 of our Terms and Conditions, all withdrawal requests are subject to verification checks to ensure your funds are handled securely.

Regarding your recent withdrawal requests:

August 29 & September 3 Submissions: Successfully forwarded to our relevant department for processing. Once they are scheduled, we will notify you.

August 27 Submission: Canceled on your end prior to processing, according to our account records.

Please note that once processed, it may take 3 to 5 business days for the funds to reflect in your bank account, depending on your payment provider and financial institution.

We truly appreciate your patience and cooperation throughout this process.

Kind regards,
Polestar Casino Team

Polestar Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $221

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Polestar Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Polestar Casino Complaints

See all complaints for this casino

Account reopened after self exclusion Polestar Casino

Hello,

I am 38 years old, a father of three, and I have suffered from a sports betting addiction for over 15 years.

On December 27, 2024, I registered with the Polestar Casino website. After losing money several times, I decided to quit. On January 4, 2025, I asked the Polestar website to permanently close my account due to my addiction to sports betting and casinos. The service confirmed the closure. I also sent an email on January 3, 2025, requesting that my account be closed. However, on January 20, after sending me several promotional emails, the Polestar website reopened my player account. Between this reopening and today, I have lost a total of €2,800.

On June 8, 2025, I sent them an email asking them to reimburse me for these deposits that I should never have made again. But they completely ignored me, received no response, and worse, they informed me that I had become a VIP and sent me tons of bonuses.

I'm happy for them to take advantage of a normal player, but not a sick player like me who had simply requested protection.

I'm asking them today to reimburse me for this amount, which I should never have lost.

I'm sure we will find a solution and put an end to this dispute.

Thank you for your cooperation.

Resolved

Withdraw not been paid since November 21st

Dear AskGamblers,

The reason for this dispute is that PolestarCasino.com has not processed my withdrawal request of 356.60€ which was placed on 21st November 2024.

While I have constantly been asking PolestarCasino.com to proceed with it, still nothing has happened. No contact from their side to me. All I get as an answer from their Live Chat is that they have escalated the issue to their financial department.

Jan

Resolved

€357

Delayed payout for 10 days

Waiting since August 23, 2024. I can't get my money. Every time I contact the live chat, they answer me with standard phrases: wait, wait, wait, but it is impossible to get any concrete answers from them. There is absolutely nothing going on. They can not contact the financial department, and they can not give an answer on payment, referring to the fact that they have no authority. I don't know what to do and where to turn.

Resolved

€450

Impossible verification At Polestar Casino

Hey,

I feel like I'm being bullied by Polestar Casino. They requested basic documents and I sent them right away. All of them got accepted except one. The transaction history.

They are requesting transactions from 5th of March 2024 to 5th of April 2024. So no problem i sent them a pdf file bank statement featuring that time period. I have sent the same document at least 15 times already and they keep rejecting it. And without any explanation too. I have asked it on email and on live chat. Yesterday i finally got the answer from live chat that I haven't submitted the full period.

So what i think the problem is that my first transaction on that bank account is from 2nd of April. They are not understanding it correctly that my search period is from 5th of march till 5th of April but the first transaction that appears is from 2nd of April. My deposit first deposit to Polestar Casino was 2nd of April.

I have sent them the exact document they are asking but i feel like they are preventing me to get the account fully verified and money locked in there too.

-Oskari

Resolved

Nearly month delayed withdraw

I've waited 17 days for my withdrawal and I need immediate assistance.

Despite reaching out to live chat multiple times, I keep receiving assurances that my withdrawal is being processed, yet the prolonged delay remains unacceptable.

This ongoing issue seems isolated to this particular casino site, intensifying my suspicions of being scammed.

Your intervention in resolving this matter promptly would be greatly appreciated

Resolved

€210