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PlayOJO Casino - Withdrawal gone missing

RESOLVED

Complaint Info

Disputed casino

PlayOJO Casino

Reason

Missing Funds

Amount

£ 250

Posted on August 10, 2023

I went to withdraw £60 from my account this morning after winning a game. It said pending player or something like that. I then went to check on it just a few hours later for the whole withdrawal to vanish. It hasn’t gone in my bank but it also isn’t on the withdrawal history. I just want to know where the money has gone and why there is no trace of it on my account now. I have tried to speak to people I have emailed and spoken to the chat but no one answered the emails and the chat bot just keeps saying the same thing . As you can see in the picture there is no trace of a withdrawal.

Posted on August 11, 2023

Hi your withdrawal of 250 GBP was completed via Wire Transfer yesterday
it can take between 2 to 7 business days for the money to reach your bank account

AskGamblers
Posted on August 14, 2023

Dear @Smithk96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.