Two weeks no payment £157
I made a withdrawal on the 9th April, I was asked via the site to provide, bank statements, card image and ID. These were all accepted.
I contacted about the withdrawal and apparently they could not transfer to my card so said would do a wire transfer.
This was processed on the 14th, which I also contacted to confirm the correct details were used for my transfer which was confirmed.
It was also difficult to contact support as it took sometime to be contacted back, using Facebook was fastest and team were helpful to reply quickly.
I received an email on the 14th the transfer was processed, as well as an email saying there was an error in the payment, I contacted again and was told it was fine and it would take 2-7 days.
Also re-confirming the correct details were sent to the payments team at Playojo, as they had to cancel a payment and re-process.
I then contacted on the 26th April as no payment was received, which I was told would be in my account at the end of the day and if not to contact and they would investigate.
The next day, still nothing, so I contacted again , asking for the details they had used and transaction ID, which I got a reply that it was being followed up with the relevant team.
I again asked later that day for an update, and was told they have followed it up and will continue to do so, and I would be notified.
I asked what timeframe, and was told they cannot promise a timeframe but as soon as they know I will be told.
It is now 28th April, and I have messaged again for an update and that I would be following it with a complaint as my patience is now gone after this long with no information and £157 not in my account as reassured multiple times.
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