PlayOJO casino - Site will not allow me to process withdrawal

I signed up for the PlayOJO site in May 2021. I'm in the Eastern time zone so some of the timing of events is a bit tricky because I know PlayOJO operates in the GMT time zone. In any case, I made my first withdrawal request around May 26 and it hit my bank account within a day or two. When I tried to process my next withdrawal - which was a day or two later, I kept getting a message on the website saying that I had reached the maximum number of pending withdrawals - however the previous withdrawal had already been deposited to my bank account and there was nothing showing as a pending withdrawal on the website. I reached out to customer service team and after a few emails back and forth, eventually I was able to process the withdrawal a couple of days later (on May 30, I believe).

I had been playing on the site since the second withdrawal and managed to hit a big win during a free spins round on one of the slot games (of about $1,200). I don't recall the exact date of this but I believe it was on May 30 or 31. Realizing that it might take a day or two before I could process a subsequent withdrawal, I tried over the next few days to process a withdraw and I received the same message as before (about reaching the limit on pending withdrawals).

Finally, on June 2, I sent an email to customer support to inquire about the issue and indicated to them that my previous withdrawal had been paid to my bank 2 or 3 days ago but the site still wouldn't recognize that it had been paid and I couldn't withdraw. The representative said they would pass the inquiry to the appropriate team and that I should try a bit later to do the withdrawal. I tried again the next day - June 3 - and continued to have the same problem, so I reached out again and was given similar direction (try again later and I should be able to withdraw again...I've provided a copy of the email content below which was sent to me on June 3).

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"​Hey Stephen,
Thank you for getting back to us regarding your withdrawal.
I really apologize for the inconvenience, please check your account later on and you should be able to withdraw again. Thank you for your patience.
I would recommend you to place a cooling off period on your account while you wait, so you won't be able to play your winnings. This won't affect the withdrawal. You can place a cooling off here: My account > Safer Gambling > Play Limitations.
For any questions, just drop us a line via email or hop on live chat!
OJO and out."
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I tried again the next day - June 4 - and same issue. I've continued to keep trying and haven't had any luck and now its 10:05 pm ET on Sunday, June 6 and again, keep seeing the same message and cannot withdraw. Again, while the timing on some of the events may be off a day given the time change, its been at least 5 or 6 days since my previous withdrawal was deposited to my bank account and my PlayOJO account is still preventing me from making another withdrawal.

I do want to note that I was really enjoying the PlayOJO site up until the issues with the withdrawals. Lots of fun games, the terrific 'kicker' offers and no play-through requirements on bonus funds were all huge plusses in my eyes. I also felt that the responsiveness and friendliness of the customer support team via email (Chat was pretty slow but still friendly and I like that responses to my chat inquiries would still be sent even if I had logged out before) was very good. But this withdrawal issue really taints the experience which is unfortunate. My hope is that they are able to resolve this so the site can recognize the status of withdrawal requests more efficiently so one doesn't have to wait for days (or even weeks) before they can process a withdrawal. In the meantime I'm kind of concerned because I have a significant balance in my account and I would like to be able to process a withdrawal for a portion of it.

Happy to provide additional information if needed.

Thank you
Steve