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PlayOJO Casino - Reversed Withdrawal and Poor Assistance

RESOLVED
Complaint Info
Disputed casino PlayOJO Casino
Reason Declined payment
Amount $ 1000
Posted on November 15, 2019

I requested $1000 for withdrawal then it was reversed i emailed and asked the reason then they replied that ecopayz cant transfer money to master card. Then later on, they asked for my bank details which is i gave. Then requested again for withdrawal then after a day it was reversed again even though i provided all necessary details and even uploaded all the documents that needed for verification. It takes time for them to reply and even chat support is not working. Its kinda frustrating because your expecting your money to be transferred to your account but they keeps sending reversed! reversed!. Without even saying what is the reason. And when finally they replied and tell you the reason no more follow ups from them. I even ask if have any alternative so they can transfer my money but no reply from them and im waiting for response like almost a day but nothing. Its like their customer support can reply only once a day and no one will handle your case for follow up every time you email your concern back to zero and they keeps answering the same thing instead resolving your problem and assisting you for any more questions. It keeps repeating and repeating and your withdrawal always reversed. I felt so unsecured. I can deposit fast but withdrawal? Its like it takes forever for them to process and if have problem no follow ups with them. Up to now no reply from them and i already email them for how many times for assistance.

Posted on November 15, 2019

Thanks you for the information

I checked your account and see that we processed your withdrawal yesterday (14/11/2019 14:34:30 GMT) via Wire Transfer. So it was sent to your Bank .

Because of where you live and depending on your Bank , you can expect it to take at least 5-7 days to reach your account.


The PlayOJO Team

AskGamblers
Posted on November 19, 2019

Dear @Seshixin,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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