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PlayOJO Casino - PlayOJO delaying withdrawl of 3000 gbp

RESOLVED

Complaint Info

Disputed casino

PlayOJO Casino

Reason

Other

Amount

£ 3000

Posted on January 22, 2024

I withdrew £3000 from PlayOJO on Friday 19th January, they say that they aim to process withdrawals in a few hours but may take up to 24 hours, it is now 48 hours later and it’s still saying it’s being processed at their end and has not been released. This is a big sum of money which i really would like to have, I have had a similar problem in the past with this company, this is not my first time either withdrawing by wire transfer so I do not see why there is a need to delay this?

Posted on January 23, 2024

Hi your withdrawal was processed by wire yesterday
it can take 2-7 working days for the funds to reach your account

AskGamblers
Posted on January 26, 2024

Dear @Olliestirzz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.