I won 4800 € at sunday night and did a withdrawal. On monday evening i asked in the chat why it always take so long to process the payout. Im not a beginner and i can say that casinos like dunder, rizk, lapalingo, casumo will make the payouts as fast as they can... especially on e-wallets. Yesterday they told me that they will do this with high priority, because im a "A-Lister". I should expect the withdrawal early this morning. NOTHING. What i dont like is, that every casino for the license number MGA/CL1/1078/2015 will hold the money back as long as they can. This happend to me both on PlayOJO and also Ahtigames. In some hours its been 48 hours i did my withdrawal and they lie to me on every single chat session. They told me that withdrawals will be processed in 11 hours. I have never ever had a payout within 11 hours. They also tell the players that withdrawals will also be process over the weekend. PlayOJO nor AHTI are doing payouts over the weekend. I had lots of winnings on friday ;-)
Its also not true, that the max cashout amount is 10.000 Euro. The max. amount is 5.000 Euro. I have tried several times to cashout more than 5k and i got the message, that the amount is to high.
If you complain a situation in the chat the next session will let you wait for ages, before someone is talking to you.