Hi. 1 week ago i deposited money in to PlayOJO casino to get 100 freespins. But the exact moment my money got put in and i got my freespins i got kicked or glitched out immediately. And ever since then the same process happens again and again and again. I sent PlayOJO some emails about this problem since i can’t talk to them through live chat. They have not answered in a week and Im starting to get worried about losing my money for good. I have screen recorded my problem which i have as a proof in the emails i sent them. I really need my money back and get help with this problem of mine. I searched up how to get in contact and this is probably the only way if they never answer my emails. They answered one of my emails but not giving any help since they asked for More information but when i send it they have yet not opened.
The evidence i have are in the emails and it is screen recording which i dont know if i can publicly show.
Thank you.
Complaint Info
Hi you need to set personal deposit limits before you can use your account
Once this is done we will add the free spins as they have now expired.
Support have also emailed you with this information
Hi. Thank you for getting in touch, but how can i change my personal deposit limits if i can’t even log in. Because thats my problem right now. I can’t log in.
Hi we see that you logged into your account over 3 hours ago.
is everything ok now ?
No. Probably says that because i try all the time to log in but still i can’t log in. It just reloads multiple times and the wants me to log in again. I sent a screenrecord of what i mean in my last mail. I tried all the steps with technical issues but nothing helps.
please try using the PlayOJO app
I have multiple times.
Hi did you manage to log in ?
Hi, no it’s the same
AskGamblers
Dear PlayOJO Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
Hi our technical department was not able to replicate the issue you are having, their advice is to clear the Safari data and history or try from another device. If it still doesn't work from the other device, then please send us a video from the that device to be checked by out Technical team
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