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PlayOJO Casino - Delaying my withdrawal of 68000

RESOLVED
Complaint Info
Disputed casino PlayOJO Casino
Reason Delayed payment
Amount £ 68000
Posted on May 29, 2020

On the 24/05/2020 I requested to withdraw £5000 and I also contacted PlayOJO via there online chat to withdraw my full account balance off £68000 & was sent an email to confirm they are happy to process the withdrawal off £68000! Well it’s now the 28th and I’ve haven’t had an update on my withdrawals and the £68000 is still in my available funds and the £5000 pending! Everything is confirmed by the casino and everything asked for provided! Staff at OJO also told me the maximum I could Withdraw per month is £10000 but then another member off staff told me there is no maximum withdrawal! This has led me to believe none off my withdrawals have even been submitted after being lied to several time’s! I hope this gets resolved soon and my money is sent to me!

AskGamblers
Posted on June 2, 2020

Dear all,

This complaint has been reopened as per PlayOJO Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on June 2, 2020

Hi,

Your withdrawal was processed to your bank on the 28th May
Same day Support informed you that it had been done

Normally wire transfers can take 3-5 working days to arrive, so if you
do not have the funds now they should be arriving today or tomorrow

Nice win!

The OJO Crew

AskGamblers
Posted on June 2, 2020

Dear @Mullaney96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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