PlayOJO Casino - Cannot withdraw or play

Hi

On checking your account we see that your first withdrawal via Interac (which we completed on 30/11) is still held up at the bank. We have reached out to both Interac and the bank to find out what the issue is and are waiting for an answer

Regarding you other winnings , we contacted you on the 10th Dec to send us your wire transfer details again which were incomplete so that we could manually transfer the funds to you. We tried calling you but there was no answer

on the receipt of the complete bank details the payment of your real balance was processed by us yesterday

Sorry for any inconvenience

Ok. I supplied the information as asked and haven't gotten any confirmation that anything has gone through.

We sent you an email on the 10th Dec at 16.04 GMT informing you that your withdrawal had been processed and giving you a time frame of when you can expect the money in your account

But I haven't received a confirmation from the payment processor, and I am not considering this resolved until the money hits my account

We are waiting for updates from Interac and pushing them every day, but they keep saying that they are investigating it with the bank and it can take a bit longer. I understand your frustration because it still shows pending in your account but you can continue to play and if you need to make a withdrawal you need to contact Support and we will do it manually until the issue with the 300CAD is resolved

Dear PlayOJO Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.