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PlayOJO Casino - Cannot withdraw or play

UNRESOLVED

Complaint Info

Disputed casino

PlayOJO Casino

Amount

$ 3000

Posted on December 10, 2021

I have been playing OJO for a few months now and had never won anything until recently. I will say they are a great casino with fair rules, kickers, and bonuses, however, their response time for issues is just not there at all.

I made a withdrawal request for $300 dollars on November 30, my documents were all verified and I quickly received my deposit on December 1st. (YAY for being so quick!!!) I made more deposits on November 30, December 2, 4, and 6th. I won some money but was unable to withdrawal because it said my last one was pending. I sent emails and chats with no solutions so I kept gambling, and have now won $3000.00. I still cannot access these funds, because it is still saying my deposit from November 30 is still pending. PlayOJO has also since blocked me from playing any more games. It says to contact support which I have and they do not get back to people.

I want to resolve this and get my $3000.00 withdrawal. So I can continue playing PlayOJO, as they are by far my favorite online casino thus far. (Despite the slow response times, and the not being able to withdrawal/no access to gamble.)

Posted on December 11, 2021

Hi

On checking your account we see that your first withdrawal via Interac (which we completed on 30/11) is still held up at the bank. We have reached out to both Interac and the bank to find out what the issue is and are waiting for an answer

Regarding you other winnings , we contacted you on the 10th Dec to send us your wire transfer details again which were incomplete so that we could manually transfer the funds to you. We tried calling you but there was no answer

on the receipt of the complete bank details the payment of your real balance was processed by us yesterday

Sorry for any inconvenience

Posted on December 11, 2021

Ok. I supplied the information as asked and haven't gotten any confirmation that anything has gone through.

Posted on December 12, 2021

We sent you an email on the 10th Dec at 16.04 GMT informing you that your withdrawal had been processed and giving you a time frame of when you can expect the money in your account

Posted on December 13, 2021

But I haven't received a confirmation from the payment processor, and I am not considering this resolved until the money hits my account

Posted on December 16, 2021

We are waiting for updates from Interac and pushing them every day, but they keep saying that they are investigating it with the bank and it can take a bit longer. I understand your frustration because it still shows pending in your account but you can continue to play and if you need to make a withdrawal you need to contact Support and we will do it manually until the issue with the 300CAD is resolved

AskGamblers
Posted on December 20, 2021

Dear PlayOJO Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

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