Complaint #1 PlayMojo Casino

The deposit was not refunded

By slon975

1 year ago

Hello, the casino closed my account by the decision of the administration, after I won back the registration bonus.

I was promised to return the deposit to my crypto wallet. It has been more than 72 hours, the deposit has not been refunded, technical support does not say the terms of return, it is written in their rules that all withdrawals occur within 72 hours.

I'm asking for help.

Disputed Casino PlayMojo Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

1 year ago

The complaint can be closed, the money has been refunded

AskGamblers

• Support Team

1 year ago

Dear @slon975,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

PlayMojo Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $2,117

Avg. Complaint Duration 5 days

Avg. Response Time 21 hours

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (217)

PlayMojo Casino Complaints

See all complaints for this casino

Unpaid winnings and casino is unresponsive

Dear AskGamblers

I am submitting this complaint regarding a serious issue I am experiencing with PlayMojo casino.

I registered at PlayMojo in September and played only once. During that session, I had a win of €3,675. Immediately after I won, the casino closed my account, stating that they needed to verify my identity before proceeding.

I fully complied with all verification requests and sent every document they asked for. After reviewing my documents, they informed me that they would process a refund/withdrawal. However, this refund was never processed, and the casino stopped responding to my messages altogether.

After some time, I received an email stating that my account is now closed permanently and cannot be reopened. This is irrelevant to my refund request, and it does not justify withholding my legitimate winnings. The funds rightfully belong to me, and PlayMojo casino has given me no explanation for why they have not paid out.

PlayMojo casino is currently holding €3,675, and I have been given no timeframe, no reason for non-payment, and no communication for a long period. This behavior is neither fair nor acceptable, and I am requesting AskGamblers’ assistance in resolving this issue and helping me receive the money I am owed.

Thank you in advance for your support.

Resolved

€3,675