Complaint #4 Play PCF Casino

Extremely delaying withdrawal

By Svitlana D.

6 years ago

I registered in this casino and made few depsoits and won some money with my last deposit.I sent all documents for verification, and my account was verified,then i requsted withdrawal of 1300 EUR it was 26 april and and until this day i not received money, not received any emails with an explanation what is going on.
This casino does not even consider it necessary to notify its client about when the payment will be made,i think this is extremely disrespectful and shows a disregard for customers

Disputed Casino Play PCF Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Play PCF Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Play PCF Casino

• Representative

5 years ago

Dear all,
Please see below the specific term in question:

1.20 Bonuses offered by PlayPCF are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse.This includes but is not limited to

- Using bonuses to play games with accumulated benefits in the course of gameplay (Ex: Free Spins meters or other game features unlocked following some gameplay) and coming back to the game following the zeroing-out of the wagering requirements to trigger or unlock the feature and collect the accumulated benefits or related winnings.

Further details have been provided to ASKG directly to allow them to look further into the matter.

Thanks,
Play PCF

AskGamblers

• Support Team

5 years ago

Dear Play PCF Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Play PCF Casino

• Representative

5 years ago

Hello,

First of all apologies for the late response!
We wanted to clarify that you breached the T&C and you were notified about it via email. Using a bonus for accumulated benefits in a game is not allowed. Therefore your withdrawal was decline and all your deposits were credited back to your account.

Thanks,

Play PCF

Play PCF Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $200

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Play PCF Casino Complaints

See all complaints for this casino

BTC Deposit and BTC withdrawal Issues

My complaint is that I missing a $150.00 USD deposit made via Bitcoin (BTC) and I am not being paid a $400.00 USD withdrawal and I am not receiving a reply from the casino.

Timeline of events.
Joined casino 11/Sept/2019.
Sent ID documents via email 11/Sept/2019.
Deposited $200.00 USD via credit card 11/Sept/2019. Wagered and lost all.
Deposited $150.00 USD via BTC 13/Sept/2019. Payment cleared blockchain however casino did not clear the funds. I sent support an email asking why and they asked me to contact some foreign BTC provider however there is no contact or support service for that provider. I sent Casino email stating this and they asked me to send a screenshot of the confirmation of the BTC transaction which I did and now I have not heard anything back. My transaction history is showing the $150.00 USD Bitcoin deposit as now abandoned (see attached screenshot)
Deposited another $100.00 USD via credit card 13/Sept/2019. I wagered this and won $400.00 USD. I submitted a withdrawal request 13/Sept/2019 for $400.00 USD to be paid via BTC and it is still showing as pending 4 days later.

Resolved

$400