Complaint #2
Play PCF Casino
BTC Deposit and BTC withdrawal Issues
6 years ago
My complaint is that I missing a $150.00 USD deposit made via Bitcoin (BTC) and I am not being paid a $400.00 USD withdrawal and I am not receiving a reply from the casino.
Timeline of events.
Joined casino 11/Sept/2019.
Sent ID documents via email 11/Sept/2019.
Deposited $200.00 USD via credit card 11/Sept/2019. Wagered and lost all.
Deposited $150.00 USD via BTC 13/Sept/2019. Payment cleared blockchain however casino did not clear the funds. I sent support an email asking why and they asked me to contact some foreign BTC provider however there is no contact or support service for that provider. I sent Casino email stating this and they asked me to send a screenshot of the confirmation of the BTC transaction which I did and now I have not heard anything back. My transaction history is showing the $150.00 USD Bitcoin deposit as now abandoned (see attached screenshot)
Deposited another $100.00 USD via credit card 13/Sept/2019. I wagered this and won $400.00 USD. I submitted a withdrawal request 13/Sept/2019 for $400.00 USD to be paid via BTC and it is still showing as pending 4 days later.
Timeline of events.
Joined casino 11/Sept/2019.
Sent ID documents via email 11/Sept/2019.
Deposited $200.00 USD via credit card 11/Sept/2019. Wagered and lost all.
Deposited $150.00 USD via BTC 13/Sept/2019. Payment cleared blockchain however casino did not clear the funds. I sent support an email asking why and they asked me to contact some foreign BTC provider however there is no contact or support service for that provider. I sent Casino email stating this and they asked me to send a screenshot of the confirmation of the BTC transaction which I did and now I have not heard anything back. My transaction history is showing the $150.00 USD Bitcoin deposit as now abandoned (see attached screenshot)
Deposited another $100.00 USD via credit card 13/Sept/2019. I wagered this and won $400.00 USD. I submitted a withdrawal request 13/Sept/2019 for $400.00 USD to be paid via BTC and it is still showing as pending 4 days later.
Screenshot
