Complaint #1
Piratespin Casino
Casino refuses to pay legitimate win citing false reasons
9 months ago
I am filing a formal complaint against Pirate Spins (piratespins.com) for the non-payment of legitimate winnings and for acting in extreme bad faith. The total amount of my winnings being withheld is £4,480.
Timeline of Events:
The Win (June 25, 2025): I won approximately £5,083 from a cash deposit on the slot game "Floating Dragon Megaways". My account was already verified at this time.
Withdrawal Request (June 26, 2025): After playing some of the winnings down, I requested a withdrawal of £4,480.
Bad Faith Tactics Begin: Immediately after my withdrawal request, the casino began a series of stalling tactics. They demanded excessive new verification documents (including 'selfie' photos), despite my account already being fully approved in their system. I complied with all of these requests.
Withdrawal Cancelled (June 30, 2025): After I submitted the new documents, the casino cancelled my withdrawal without my consent and put the funds back in my playable balance, hoping I would lose them. Their support agents refused to give a clear reason.
The Bonus Trap (July 10, 2025): After I began a formal dispute with my bank, the casino added an unsolicited £25 bonus to my account. This appears to have been a malicious attempt to trap me into breaking a bonus term, which they could then use to confiscate my entire cash balance.
Refusal to Pay: Since then, the casino has refused to process my re-submitted withdrawal. An email from their 'VIP Manager' on August 22nd made a weak, non-committal promise that the payment 'may be' made by September 1st, which I do not trust.
The operator of this casino, Gammix Limited, has had its main European (MGA) license cancelled for serious regulatory breaches, which explains this predatory behaviour. I have a complete evidence package with all the chat logs, emails, and screenshots to prove every one of these points.
I request the assistance of the AskGamblers complaints team in recovering my legitimate winnings.
Timeline of Events:
The Win (June 25, 2025): I won approximately £5,083 from a cash deposit on the slot game "Floating Dragon Megaways". My account was already verified at this time.
Withdrawal Request (June 26, 2025): After playing some of the winnings down, I requested a withdrawal of £4,480.
Bad Faith Tactics Begin: Immediately after my withdrawal request, the casino began a series of stalling tactics. They demanded excessive new verification documents (including 'selfie' photos), despite my account already being fully approved in their system. I complied with all of these requests.
Withdrawal Cancelled (June 30, 2025): After I submitted the new documents, the casino cancelled my withdrawal without my consent and put the funds back in my playable balance, hoping I would lose them. Their support agents refused to give a clear reason.
The Bonus Trap (July 10, 2025): After I began a formal dispute with my bank, the casino added an unsolicited £25 bonus to my account. This appears to have been a malicious attempt to trap me into breaking a bonus term, which they could then use to confiscate my entire cash balance.
Refusal to Pay: Since then, the casino has refused to process my re-submitted withdrawal. An email from their 'VIP Manager' on August 22nd made a weak, non-committal promise that the payment 'may be' made by September 1st, which I do not trust.
The operator of this casino, Gammix Limited, has had its main European (MGA) license cancelled for serious regulatory breaches, which explains this predatory behaviour. I have a complete evidence package with all the chat logs, emails, and screenshots to prove every one of these points.
I request the assistance of the AskGamblers complaints team in recovering my legitimate winnings.
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