Complaint #1 Pinnacle Casino

Not crediting my deposit

By yff892

3 years ago

Hello, I made a deposit of 8.429LTC on pinnacle and the credit still didn't arrive. It's been since March 22 and all they can do is delay me as much as possible. Support is very slow and I am starting to get worried. I sent money to this address: <blockchain link removed>

As you can see my money was spent so they are clearly aware that they have my funds. Here is the transaction hash: <hash removed>

Here is the proof of the chat and them delaying me: <screenshot link removed>

Disputed Casino Pinnacle Casino

Reason Amount not credited

Amount $736.36

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

yff892

3 years ago

Hello, the pinnacle has credited my deposit. You can close this now.

yff892

3 years ago

I still didn't receive the credit. Also no updates from the support team of Pinnacle.

yff892

3 years ago

Also just to note one thing: I followed the deposit instructions and deposited money to the correct address as well as the right amount, but they are still having me wait for something that isn't my fault whatsoever. I feel like that isn't fair at all and it's frustrating. I never had any issues with other gambling sites. Also if you look at Pinnacle's Trustpilot review you can see other customers are also having horrible experiences playing on the website and they never respond or help them.

Pinnacle Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $736

Avg. Complaint Duration 2 days

Avg. Response Time 3 days