Refuse to verify a deposit they pretend they lost

Hello AskGamblers team,

I’m submitting this complaint regarding Wildz Casino. On March 13, 2025, I won €1347 on their platform. I promptly submitted all requested verification documents, including:

Government-issued ID

Proof of address

Proof of bank account ownership (used for withdrawal)

These documents were verified by Wildz shortly after submission.

However, despite being fully verified for nearly two months, my withdrawal has still not been processed. I have contacted their support team multiple times via email, asking for clarification and updates, but I only receive generic, copy-paste responses with no progress or explanation.

At this point, it feels like they are intentionally delaying or avoiding the payout without justification. I kindly request AskGamblers' assistance in resolving this matter and ensuring I receive my rightful winnings of €1347.

Thank you for your support.

Best regards,

< full name and email address removed >

I played on Wildz.com 12.8.2024 and i made deposit amount 250eur and also redeem the welcome bonus. I managed to withdrawal totally 13536€ after wagering this bonus 100% through. I tried to withdrawal the whole amount, but it was too high for withdrawal limits, so I put withdrawals in slices for 1000€ like many times. And after a while casino needed to verify my account and i needed to send some documents (alot) and now account is verified, but I haven't got the moneys yet, it has been 15 days from the withdrawal.

The first withdrawal accepted, amount was like 1000€ but other withdrawals are still in casino, waiting for approval. Livechat helped me a little bit but they said: "I understand very well. However, we haven't received an answer to this yet, so unfortunately I can't say more about it yet. We are waiting for the response from the relevant department. Please wait in peace, thank you."

So what i need to do or is this normally that amount withdrawals need to be waited many weeks? I'm not sure what to do here, and waiting feels really long..

- Eerika

I deposite 5000 NOK at wildz casino. Was lucky and won 90 000 NOK. I order 4 different withdrawals.

The next day wildz casino asked me to upload documents.

ID, adr proof, payment proof and 30 days transaction from my mifinity account.

Id, adr proof and payment proof have already been verified.

Mifinity does not have any pdf file to download of my transactions, but i contacted them and they sent me this file.

I uploaded the file to wildz casino! But wildz casino didnt accept this file. And mifinity don't have any other file to send me.

So the case is that wildz casino ask for a document that mifinity doesn't have.

I understand that KYC is very important and i will send all the requested documents.

But its hard to provide a document that mifinity doesn't have.

Really hope askgamblers can help me with this

Hello.

I deposited on Wildz Casino 2024-04-18 with 5000kr. I ended up in total with 172 715kr on my balance after i finished wagering the welcome bonus they have. I was really happy about it and i understood that i would probably have to go trough some KYC.

So i did do their KYC. This was quite the troublesome experience. My documents were rejected with no reason as to why, so i had to reupload and talk to support foer a long time. Nevertheless, i got verified eventually.

I tried to withdraw 2024-04-19 14:29:27. However they never seemed to process my withdrawal. So asked live support almost daily. I always got the same response back. "we are waiting for the relevant team etc..." Eventually i started emailing them instead. I have attached relevant screenshots. So on 10/7/2024 I have been waiting for almost 3 months with no lucky from either the "relevant department" or the support team.

2024-07-10 10:43:42 My funds were "manually adjusted", meaning nothing else than my original deposit amount is left on my account. So in total 167 715,00 kr were removed from my account.

I haven't receiv any email regarding this adjustment. However once i talked with the support agent today i got told that i have to wait for a reply from the relevant department. This is the same message that i have received for the last 3 months, furthermore she explained that the support team has been asked to wait with processing my withdrawals with no explanation given.

Hello,

I won 6000 euros and cannot withdraw for one month.

I upload all KYC documents and POA, SKRILL Verified. I uploaded 5 ID pics and it keeps saying 'Requested' on my account. I also upload selfie with ID. All pictures HD with iphone (I attached for you here to see).

No reply to my emails and I cannot get my money. I request manager but they no reply.

Please can you help as I check MGA rules and they breaking these by ignoring what I upload and keep asking for same things.

Thank you