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Mr Green Casino - Withdrawals pending for too long, unable to login

RESOLVED

Complaint Info

Disputed casino

Mr Green Casino

Amount

€ 1200

Posted on March 30, 2018

Hi, I have played at MrGreen for a while now and everything went well till recently. My withdrawal has been pending since march 24th till now and I don’t get any reason why it’s taking so long. I have been very patient until recently. I can’t seem to log in into my account and Live Chat is always offline and when I try to call I get an automatic reply saying there are no agents available and they hang up?
My documents have been verified before...
This is kind of starting to look like a scam to me? I have always withdrew small amounts under €400 but now I have withdrawals pending with a total of €1200.

Posted on April 2, 2018

Dear JURAJHALENAR1994,

Thank you for bringing your complaint forward to us.

I am very sorry to hear that you have had to wait so long for your winnings to be processed. We always aim to process withdrawals as quickly as possible so that you as a player can go ahead and enjoy your funds.

In order for me to investigate the matter further I kindly ask that you send us an email with a reference to this complaint, you can provide a link to this post in the email or just type in Askgamblers in your email. I will then make sure to investigate the matter personally and resolve the issue for you.

Looking forward to hearing from you and thank you so much for your patience.

AskGamblers
Posted on April 5, 2018

Dear @Jurajhalenar1994,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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