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Pelaa Casino - Almost 30 later days no payment

RESOLVED
Complaint Info
Disputed casino Pelaa Casino
Reason Delayed payment
Amount £ 500
Posted on May 24, 2020

I made a withdrawal for £500 on the 29th april after sending proof of address id etc my account is still banned pending verification it will be almost 30 days from withdrawal and still no payment I've spoke to live chat several times and get the same generic answer that it is being looked into, I have sent 2 lots of emails with my proof in one on the 1st of may the next on the 19th , i have done everything that pelaa have asked yet still hear nothing

Posted on May 28, 2020

Hello THEMANFROMSCP,

thank you for your patience,

Kindly note that we checked your account and we confirm that your it has been correctly verified and it is active now, the pending withdrawal is set to be released today.

Please allow up to 5 working days to reach you, anyway if you will still any issues with it, please do not hesitate to contact us, we will be more than happy to assist you further.

Regards,
Pelaa Team

Posted on May 28, 2020

If this is true then I thank you for sorting my problem.If it is ok with ask gambler can you leave the complaint open until i have verified the payment due.

Posted on May 28, 2020

Hi guys everything is sorted I have received payment in full thank you Pelaa for your cooperation and also thanks Askgamblers for all your help in getting this dispute settled. Please close as dispute is resolved.

AskGamblers
Posted on May 28, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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