Complaint #2 Golden Spins Casino

Payment not approved

By JAMAL A.

10 years ago

Message on forum

i got a bonus of 50 to play through , so i did and won 100 dollars cos i havent deposited in the casino , anyways after verification by phone i was told the money will be sent
the next day they say our casino cant pay you because you live in belgium , but they didnt have that problem before i won
it might not be a big win but a word is a word and trust me - think twice before depositing there

Disputed Casino Golden Spins Casino

Reason Declined payment

Amount $100

Discussion

princejuju

• Belgium • 4 reviews

10 years ago

the issue has been resolved - thank you askgamblers

princejuju

• Belgium • 4 reviews

10 years ago

hello - i had sent you my bank account number yesterday morning from princejuju@****.** plus the swift code - bank transfer but no one replied and about contacting me - my mobile was on all day and night and i didnt receive a call from you

Golden Spins Casino

• Representative

10 years ago

Hi princejuju,,

As we explained, it's simply not possible to send a payout back to a Prepaid credit card. We can however send payment back to a regular credit card (MC or Visa) or via Bank Wire. We attempted to get a hold of you on June 21. Please let the payouts team know which method you prefer and your payout will be sent as promised.

Thanks

princejuju

• Belgium • 4 reviews

10 years ago

i made a complaint last week on askgamblers about the payment problem with this casino. the casino called me and asked me to remove the complaint and they would pay me my winnings , they asked me to send a signed paper id and copy of my master card . i did all that was required and after removing my complaint here they didnt pay me . i have sent the 8 emails . now they say sorry we need a master card but NOT PREPAID
bank in belgium told me they can credit it if they want ; but maybe they think iam gambling on mars
its not about the 100 dollars anymore but about how i was tricked again
i thank askgamblers so much because they are like lawyers that work for free helping thoses gamblers in need
i will not remove this complaint even if they pay me which will never happen

Golden Spins Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $50

Avg. Complaint Duration 3 days

Avg. Response Time 3 days

Golden Spins Casino Complaints

See all complaints for this casino

Declined to pay and closed my account

This casino refused to pay, they said Only US players only, but theres many lots of many countries to choose inorder to create the account...im from norway, which i did create an account finished and i called them and if they could check my account, i played with 10 free real money... and i won up to 275 dollars which is not easy to win up like that, im so very dissapointed and kinda angry... or very angry... but i tried to talk nice on the phone...they now have closed my account. and that i will not be able to deposit and withdrawal the 275 dollars.... its like a golden spinns casino TRAP... please pay memy money but first reopen thr account and please pay me, cuz i know whats going on in this casino, and its very WEIRD!!.....be aware of this casino, GOLDEN SPINNS!!....

Resolved