Complaint #1 PartySpins Casino

Deposit amount not credited

By Jaber A.

11 months ago

Message on forum

Dear AskGamblers,

So I have signed up to this site based on your listed recommendation, and deposited an amount of €250. Once I finished registering, the amount was deducted using the Visa verification tool and showed in the casino transaction history with payment ID, but it was not credited to my balance.

After contacting live chat, I was told to wait 2 days and that they can not help me with adding it manually, and if it doesn't reflect within that timeframe, to submit a PDF bank statement showing the deduction, though it is fully shown on my transaction history.

it is not fair to register to enjoy gaming and not have your balance credited right away i have emailed support later to ask for a refund with no reply after a while i check that the depoist in history was cancelled without any notifications, so i am not sure now how this depoist willl be returned to me

Please resolve this issue

Disputed Casino PartySpins Casino

Reason Amount not credited

Amount €273.79

Discussion

AskGamblers

• Support Team

11 months ago

Dear PartySpins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

PartySpins Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $628

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

PartySpins Casino Complaints

See all complaints for this casino

Missing withdrawal of 800 EUR

Hallo

I made 2 withdraw from partyspins on 3 oktober. One on 750 euro and one on 800 euro. They Got accepted the same day.
I Got the 750 euro on my account the 7th of oktober but stilling missing the 800 euro.
I did sent in a pdf of my bank transactions 10 of oktober as they Said I should.
Today 14 oktober still nothing happent and they say they are looking into it. Sent and e-mail to let them know that another small cashout of 300 euro the 13 oktober sent thru really Quick and was on my account today 14 of oktober. So the 750 and 300 euro i get so Only needed the 800

They e-mail me back that the 800 had been payes out there there end. But thats 11 days seens that accepted it and still nothing on my account.
In there terms I days Max 5 days

Unresolved

€800