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Party Poker Casino - Amount not credited even after nearly 2 months

REJECTED

Complaint Info

Disputed casino

Party Poker Casino

Amount

£ 873

COMPLAINT REFERRED BY AGCCS PARTNER

Posted on February 24, 2023

I have withdrawal money from pokerstar casino. The next day I have received an email withdrawal is cancel and reflected back into pokerstar account, I have tried to login to my account to withdraw, but it shows the account is frozen, I have contacted customer service multiple time but there is no use. Still I'm waiting money to credit to my account .

AskGamblers
Posted on July 1, 2024

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that following a routine check, the AskGamblers Complaint Team identified a particular discrepancy between the operator’s name commented in your complaint and the casino brand you have chosen upon submitting the complaint. Therefore, we have sadly no other choice but to reject your case. Feel free to submit a new complaint; however, please make sure you choose the correct casino name from the drop-down menu next time you use the AGCCS submission interface.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.