Complaint #32 Paripesa Casino

I’ve been waiting for 12 days and I have still not been credited

By JosiahJohn

1 year ago

On the 16th of January, i placed a bet on PARIPESA Casino with the stake sum of (10,000 naira) and win a pot cashout of (20,000 naira) after which i was credited to my personal PARIPESSA wallet.

I initiated a withdrawal to my local bank and on the status of withdrawal page, there was no status on display, i contacted the customer care helpline on various media platforms including twitter and telegram and i was not getting anywhere with them, they asked me to wait for 48 hours and after that i was asked to wait for 7 days and was later increased to 9 days, now I’ve been waiting for 12 days and i have still not been credited. I contacted my bank (Palmpay) helpline and they said no such transaction has been initiated with them.

Now I’m frustrated and feel like I’ve been scammed.

Disputed Casino Paripesa Casino

Reason Delayed payment

Amount ₦20000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @JosiahJohn,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Paripesa Casino

• Representative

1 year ago

Dear JosiahJohn,

Thank you for bringing this to our attention. After reviewing the case, we would like to clarify that your withdrawal request was cancelled by the operator due to a payment processing error, and the funds were refunded back to your Paripesa wallet.

We apologize for the confusion and any inconvenience caused during this time. If you are still experiencing issues or if the funds are not visible in your wallet, please reach out to our priority support team at priority@paripesa.org with your account details. We will be happy to assist you further and ensure everything is resolved promptly.

Thank you for your patience and understanding.

Best regards,
Paripesa Team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Paripesa Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear Paripesa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Paripesa Casino Complaint Stats

Resolved 8 / 22

Avg. Amount $1,351

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Paripesa Casino Complaints

See all complaints for this casino

Blocked withdrawal

Hello,

I am contacting you because PariPesa still refuses to process my withdrawal even though I have provided all the documents they requested.

I have already sent:

- my ID card,

- my passport,

- my driving license,

- my bank statement,

- my payment information,

- selfies,

- and several verification photos.

Despite sending all these documents multiple times, my withdrawal of approximately 6 million CFA has remained blocked for 11 days now.

At this point, I honestly feel that they do not want to pay my money and are intentionally delaying the process by continuously requesting the same documents without ever giving a final response.

This situation has placed me in a very difficult financial and psychological situation. I have lost a lot of money on their platform over a long period of time, several million CFA, and now that I am finally recovering part of that money through my winnings, I feel that they do not want to allow me to withdraw my funds.

I have fully cooperated with all their requests since the beginning, yet my money remains blocked on their platform.

I have kept all emails, screenshots, and proof of every document sent, and I am ready to provide everything if necessary.

Please help me resolve this situation.

Kind regards,

Unresolved

CFA6,000,000

Missing deposit at Paripesa

I would like to file a complaint against Paripessa regarding a missing deposit that has not been resolved despite the deadline provided by their support team.

On April 22, 2026, I made a deposit of 100 PLN using cryptocurrency. The transaction was successfully completed, and the funds were deducted from my wallet. However, the amount has never been credited to my player account.

I contacted customer support multiple times. Each time I received the same generic responses stating that the issue is “being processed.” No clear explanation or resolution was provided.

I was given a ticket number: 15952111, and informed that the issue would be resolved by May 1, 2026.

As of today, the deadline has passed, and:

the funds have not been credited to my account,

the funds have not been refunded.

This means my money has been held for over a week without any resolution, which is completely unacceptable, especially for a cryptocurrency transaction.

I have all the necessary proof:

transaction hash (TXID),

confirmation from my wallet showing the funds were sent,

screenshots of conversations with support confirming the deadline.

I kindly ask AskGamblers for assistance in resolving this issue and helping me recover my funds.

Resolved

zł100

Depost not credited

Dear AskGamblers Team,

I would like to file a formal complaint against Paripesa regarding a pending deposit of ₹9500, which I made on 2nd April 2026 and has still not been credited to my account.

After making the payment, I contacted Paripesa support multiple times. Initially, they asked me to wait 2 hours, then extended it to 3 days, and later to 7 days. I have been continuously following up, and it has now been over 15 days, yet the issue remains unresolved.

Recently, Paripesa closed my request and asked me to contact my bank. However, I have already reached out to my bank multiple times, and they have clearly confirmed that the transaction was successfully processed and credited to the beneficiary bank.

This clearly indicates that the issue is on Paripesa’s side. Despite providing all necessary details and waiting patiently, I have not received any proper resolution. Closing the complaint without resolving it is highly unprofessional and unacceptable.

I am attaching the following documents for your review:

Bank statement (from 2nd April till date)

Transaction proof / reference number

Communication screenshots with Paripesa support

I kindly request AskGamblers to:

Investigate this matter

Assist in getting my ₹9500 either credited to my Paripesa account or refunded back to my bank account

Ensure Paripesa provides a clear and timely resolution

I have fully cooperated and provided all required proofs. I now request your support in resolving this issue.

Thank you for your assistance.

Let me know if you need more proofs and I have provide them.

Paripesa emai:< email removed >

Paripesa ID: 472194231

Resolved

₹9,500

Rejecting original government NID PDF and withholding 7500 BDT fund

"I am reporting PariPesa for unfair practices and withholding my 7,500 BDT. I have provided my Original NID PDF directly downloaded from the Bangladesh government portal (services.nidw.gov.bd) and even sent a Live Video showing me downloading the document in real-time.

Despite providing 100% authentic government-issued documents, PariPesa’s security team is accusing me of 'forgery' and threatening to
block my account. This is a clear delay tactic to avoid paying out my balance. I have all the email proofs and screenshots showing their repetitive and contradictory requests. I want my account verified and my funds released immediately."
Account id:1617322149

Resolved

৳7,500

Regarding withdrawal rejection

I bet on sports event in paripesa. I have already tried multiple withdrawal attempts, every time after few days they are rejecting my withdrawal with the name of pure vague technical difficulties. They are not telling me any clear information why the rejection keeps coming on with every withdrawal I made. Since 13th Sept I have been trying to withdraw my money, they keep rejecting it after 2 or 3 days. So far I withdrew it 2 times, they rejected it both due to their so called technical reason. In email they say try to withdraw in different methods. In both occasion I withdrew to different methods but the results remain the same.

Below I am attaching the withdraw history.

Resolved

৳3,240

Deposit not credited

Hello sir,

I am facing a painful experience in my life.

I deposited 5 days ago. They are not crediting my deposit. They are saying daily to wait, no updates, not a single update, poor customer service, and how to get my deposit refunded.

I don't want to play this Paripesa again. This is a disaster. Paripesa is a nightmare for players.

I request that AskGamblers and Gambling Commission please kindly ban Paripesa. They are taking our deposits and not crediting them and not responding. Please take strict action, sir.

I have every proof. Sent 100 mails, my request to players please please please please don't play Paripesa, if you don't trust me you can visit and lose your money without playing, they will not credit your money for 15 to 20 days, my intention is all other players should not face painful experience like, worst customer care service and poor payment system, don't play. Boycott Paripesa.

Unresolved

€40

Ongoing Delay in Cashback Payment

I am writing regarding an outstanding cashback payment of €620 that was promised to me as a VIP customer in connection with a larger deposit.

For years, cashback payments have been processed reliably without issue. However, since last month—when I started depositing amounts significantly beyond my usual budget—problems have begun to arise.

I have now been waiting nine business days for the payment. Most recently, I was informed that the delay will continue for another week, again citing technical difficulties. Since this was the same explanation previously provided, the situation is becoming increasingly difficult to accept.

I would appreciate it if you could review the current processing status and provide a clear update on when the cashback will be transferred.

Unresolved

€620

Avoid verification of MY ID

I have more than 500 dollars worth of Litecoin in my account. However, I have not been able to access this money for months. I was asked to verify my account with my ID in order to regain access. For the verification process, I was requested to provide both the front and back sides of my ID. So, I took photos of the front and back of my ID as well as a selfie of myself holding the ID, and sent them to [email protected].

At first, I was told that the photos must be larger than 1 MB, so I took new ones and resent them with sizes over 1 MB. However, this time, my emails were not responded to at all. Paripesa Casino is preventing me from verifying my ID in order to avoid paying out my $500 balance, and they are refusing to accept the ID and selfie I submitted, and they never answer my emails. For this reason, I am filling up this complaint. Thank you askgamblers.com

My account number in paripesa casino: 1191837933

Unresolved

$500

Withdraw limited to 100 euros

Hello!

After getting some restrictions on my account, and exchanging lots of documents with the Paripesa Casino's Security team, they communicated to me their decision about finishing our contract relationship and suggested I withdraw all my funds.

I want to highlight that before this happened, I used to withdraw part of my funds without any issues up to 500€ per attempt as it described in the withdrawal method "VISA credit card".

Since I received the communication from Paripesa to withdraw all my funds, the casino has given me some kind of limitation to just withdraw up to 100€ every 24h. What is the aim of this limitation? Delay the withdrawal of all my funds (initially 2.500€) 1 month? This seems to be trick from the casino that doesn't want to pay me all the remaining funds. In the last emails, they refer to technical issues... but I'm pretty sure this is not the reason...

Please, could you help me to reverse this limitation so I can withdraw all my funds in the following days?

Here some examples of withdraws higger than 100€ before this communication, and the last ones with the 100€ limitation:

1.No.2878078303 (55.46€) (10/22/2024)

2.No.2897517287 (275.00€) (10/28/2024)

3.No.3001159107 (462.50€) (12/01/2024)

4.No.3003142031 (496.00€) (12/02/2024)

5.No.3049418707 (100.00€) (12/16/2024)

6.No.3052938631 (100.00€) (12/17/2024)

As you can see, this is not feasible... to wait for 1 month doing 100€ withdrawal request everyday....

Please, can you help me to unblock this situation? I would really appreciate it.

Thanks in advance.

My Paripesa account is: 1023429611

Resolved

€2,500

Withdraw request reject declined by operator payment processing error

Hi,

You are my last hope to solve this situation...

I have been trying to withdraw my funds from my account for several times but without success. I would really appreciate if you could help me to find a solution with Paripesa Casino. When I submit the withdrawal request it is initially approved (I attatch screenshots where the approval is seen) and after a few minutes, I get a message that it was rejected by the operator (I attatch screenshots where the withdraws are being rejected cause the same reason): "Declined by operator. (Payment processing error)"

I contacted them by chat and by email to try to get more information about the issue. They told me the problem was on my credit card, but I have contacted my bank several times and they guarantee there is no restriction on my credit card. In fact, I still operating with it without any problem. I have also suggested the possibility to withdraw with other method (for example, a SEPA transfer to the bank account associated to the same credit card), but the answer was very short stating that the withdraw must be done to the same deposit method. The issue here is that my account is restricted to do new deposits, so I can't try this option. I also attatch screenshots of these conversations. But as you can see, the procedure seems to be just delaying the payment of my funds.

Withdraw requests:

1.No.2874584165 (125€) (12/17/2024)
2.No.2903498599 (500€) (11/16/2024)
3.No.2926361055 (500€) (11/08/2024)
4.No.2931675665 (20€) (11/07/2024)
5.No.2955190987 (500€) (11/06/2024)
6.No.3051806113 (150€) (10/21/2024)
7.No.2874538007 (75€) (10/21/2024)

As you can see... different amounts... different dates... And still the same problem.
Please help me to solve this unpleasant situation.

Thanks in advance.

My account number is: 1019579389

Resolved

€1,870