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Depot non credite


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By Alex A.
23 hours ago
Message on forum

On June 11, 2026 at 17:41, I made a deposit of 20,000 XOF (CFA francs) to my Paripesa account via Orange Money (payment made directly from the app to the merchant number provided by Paripesa, transaction reference MP2606­11.1­74­1.B­63631).

 I received payment confirmation from Orange Money, but this amount was never credited to my Paripesa account.

Since then, I have contacted Paripesa's customer support numerous times, both through the app's live chat and by email. 

Each time, I am told it is a "technical issue" and that my ticket is "being processed," without ever being given a clear timeframe or concrete solution. It has now been more than a month and a half without any progress. I also have an official payment request open in my account (ticket №18012306, dated 06/11/2026, still marked "In progress").

My request: that the 20,000 XOF be credited to my Paripesa account. If this is not technically possible, I request a full refund of this amount to my Orange Money account.

Id: 1633385737

I am attaching to this complaint:

The Orange Money receipt confirming payment (date, amount, transaction reference)

Recent screenshots of the exchanges with Paripesa support (chat and email)

Screenshot of the pending payment request in my account


Screenshot_20260721_020935_Gmail.jpg Screenshot_20260721_020930_Gmail.jpg Screenshot_20260721_020213_PariPesa.jpg Screenshot_20260721_020219_PariPesa.jpg Screenshot_20260721_021030_PariPesa.jpg Screenshot_20260708_222538.jpg
Disputed Casino Paripesa Casino
Amount FCFA20000

Discussion

72 hours left for Paripesa Casino to respond.
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Paripesa Casino Complaint Stats

Resolved 9 / 23
Avg. Amount $1,294
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Paripesa Casino Complaints

See all complaints for this casino
Depost not credited

Dear AskGamblers Team,


I would like to file a formal complaint against Paripesa regarding a pending deposit of ₹9500, which I made on 2nd April 2026 and has still not been credited to my account.

After making the payment, I contacted Paripesa support multiple times. Initially, they asked me to wait 2 hours, then extended it to 3 days, and later to 7 days. I have been continuously following up, and it has now been over 15 days, yet the issue remains unresolved.

Recently, Paripesa closed my request and asked me to contact my bank. However, I have already reached out to my bank multiple times, and they have clearly confirmed that the transaction was successfully processed and credited to the beneficiary bank.

This clearly indicates that the issue is on Paripesa’s side. Despite providing all necessary details and waiting patiently, I have not received any proper resolution. Closing the complaint without resolving it is highly unprofessional and unacceptable.

I am attaching the following documents for your review:


Bank statement (from 2nd April till date)

Transaction proof / reference number

Communication screenshots with Paripesa support


I kindly request AskGamblers to:

Investigate this matter

Assist in getting my ₹9500 either credited to my Paripesa account or refunded back to my bank account

Ensure Paripesa provides a clear and timely resolution


I have fully cooperated and provided all required proofs. I now request your support in resolving this issue.

Thank you for your assistance.

Let me know if you need more proofs and I have provide them.


Paripesa emai:< email removed >

Paripesa ID: 472194231

Status solved Resolved
₹9,500