Depot non credite
On June 11, 2026 at 17:41, I made a deposit of 20,000 XOF (CFA francs) to my Paripesa account via Orange Money (payment made directly from the app to the merchant number provided by Paripesa, transaction reference MP260611.1741.B63631).
I received payment confirmation from Orange Money, but this amount was never credited to my Paripesa account.
Since then, I have contacted Paripesa's customer support numerous times, both through the app's live chat and by email.
Each time, I am told it is a "technical issue" and that my ticket is "being processed," without ever being given a clear timeframe or concrete solution. It has now been more than a month and a half without any progress. I also have an official payment request open in my account (ticket №18012306, dated 06/11/2026, still marked "In progress").
My request: that the 20,000 XOF be credited to my Paripesa account. If this is not technically possible, I request a full refund of this amount to my Orange Money account.
Id: 1633385737
I am attaching to this complaint:
The Orange Money receipt confirming payment (date, amount, transaction reference)
Recent screenshots of the exchanges with Paripesa support (chat and email)
Screenshot of the pending payment request in my account