Deposit made but not credited into my Casino account

Dear Paripesa Support Team,

I am extremely disappointed with the handling of my deposit issue.

I have already provided all the required evidence, including:

Successful Paytm payment confirmation

Bank statement showing the debit from my Kotak Mahindra Bank account

Screen recording/video proof of the transaction

UPI transaction details

UPI Reference Number (UTR): 311294845837

Despite submitting all these proofs, I have been informed that the payment was not received. I do not understand how this conclusion was reached when the amount has been successfully debited from my bank account and all supporting documents have been shared.

Transaction Details:

Player ID: 1066258523

Intended Deposit: INR 3,000

Amount Debited: INR 2,999.33

Payment App: Paytm

Bank: Kotak Mahindra Bank

My UPI ID: 6291261487@ptyes

Recipient UPI ID: 6204712093-2@ybl (PhonePe)

Recipient Name: Santosh Kumar

Date & Time: 28 July 2026, 06:36 PM

UPI Reference Number (UTR): 311294845837

I request that you conduct a proper investigation with your payment provider or merchant instead of rejecting my claim without adequate verification.

If this matter is not resolved promptly, I will have no option but to escalate it further through the appropriate payment service providers, my bank, and the relevant consumer grievance authorities.

I request a detailed explanation for the rejection and immediate credit of my deposit.

I look forward to your prompt resolution.

Kind regards,

Player ID: 1066258523

For three weeks, Paripesa has been withholding my 20,000 HUF withdrawal.

The withdrawal was processed to a bank card that is now inactive.

I have contacted support, providing transaction IDs and screenshots, and opening Appeal ID 19487903.

Despite evidence that the destination card is closed and funds cannot reach it, support keeps sending automated templates insisting the money was sent and refuses to transfer the funds back to my player account.

Player ID: 1633567499.

I request your intervention to force Paripesa to cancel this transaction and credit the 20,000 HUF back to my account balance immediately.

On June 11, 2026 at 17:41, I made a deposit of 20,000 XOF (CFA francs) to my Paripesa account via Orange Money (payment made directly from the app to the merchant number provided by Paripesa, transaction reference MP260611.1741.B63631).

 I received payment confirmation from Orange Money, but this amount was never credited to my Paripesa account.

Since then, I have contacted Paripesa's customer support numerous times, both through the app's live chat and by email. 

Each time, I am told it is a "technical issue" and that my ticket is "being processed," without ever being given a clear timeframe or concrete solution. It has now been more than a month and a half without any progress. I also have an official payment request open in my account (ticket №18012306, dated 06/11/2026, still marked "In progress").

My request: that the 20,000 XOF be credited to my Paripesa account. If this is not technically possible, I request a full refund of this amount to my Orange Money account.

Id: 1633385737

I am attaching to this complaint:

The Orange Money receipt confirming payment (date, amount, transaction reference)

Recent screenshots of the exchanges with Paripesa support (chat and email)

Screenshot of the pending payment request in my account

Hello team,

My paripesa account id - < sent to the casino >

Dear team I’m deposit 4500 inr on date 06/07/2026 via upi in my paipesa account but still my deposit not credited yet,

There live chat support team very ridiculous I’m send my deposit screenshot 100 times but they still not solve my issue ,

I’m send all things but they not helping me,

I’m waiting since long time around 62 hours time complete,

2 days already complete still my deposit not credited yet or not refunded yet ,

Kindly please help me give my 4500 inr deposit 🥺

Hello,

I am contacting you because PariPesa still refuses to process my withdrawal even though I have provided all the documents they requested.

I have already sent:

- my ID card,

- my passport,

- my driving license,

- my bank statement,

- my payment information,

- selfies,

- and several verification photos.

Despite sending all these documents multiple times, my withdrawal of approximately 6 million CFA has remained blocked for 11 days now.

At this point, I honestly feel that they do not want to pay my money and are intentionally delaying the process by continuously requesting the same documents without ever giving a final response.

This situation has placed me in a very difficult financial and psychological situation. I have lost a lot of money on their platform over a long period of time, several million CFA, and now that I am finally recovering part of that money through my winnings, I feel that they do not want to allow me to withdraw my funds.

I have fully cooperated with all their requests since the beginning, yet my money remains blocked on their platform.

I have kept all emails, screenshots, and proof of every document sent, and I am ready to provide everything if necessary.

Please help me resolve this situation.

Kind regards,

Dear AskGamblers Team,

I would like to file a formal complaint against Paripesa regarding a pending deposit of ₹9500, which I made on 2nd April 2026 and has still not been credited to my account.

After making the payment, I contacted Paripesa support multiple times. Initially, they asked me to wait 2 hours, then extended it to 3 days, and later to 7 days. I have been continuously following up, and it has now been over 15 days, yet the issue remains unresolved.

Recently, Paripesa closed my request and asked me to contact my bank. However, I have already reached out to my bank multiple times, and they have clearly confirmed that the transaction was successfully processed and credited to the beneficiary bank.

This clearly indicates that the issue is on Paripesa’s side. Despite providing all necessary details and waiting patiently, I have not received any proper resolution. Closing the complaint without resolving it is highly unprofessional and unacceptable.

I am attaching the following documents for your review:

Bank statement (from 2nd April till date)

Transaction proof / reference number

Communication screenshots with Paripesa support

I kindly request AskGamblers to:

Investigate this matter

Assist in getting my ₹9500 either credited to my Paripesa account or refunded back to my bank account

Ensure Paripesa provides a clear and timely resolution

I have fully cooperated and provided all required proofs. I now request your support in resolving this issue.

Thank you for your assistance.

Let me know if you need more proofs and I have provide them.

Paripesa emai:< email removed >

Paripesa ID: 472194231