Delay deposit
Hello, I have placed a deposit in a total of 100€ in bitcoin at the paripesa casino on the 04/24/2022 at 12:18h to the following address: < bitcoin address removed >
It has now been three days since I have made that deposit however the amount still hasn´t been delivered to my account.
I have used the live chat feature on the casino website and as suggested by the support team I have sent an email to the peripesa casino explaining the situation and asking if they could provide me with some clarity about the topic and regarding the state of my deposit.
The team replied and advised me to wait for at least 24h for the amount deposited to enter my account. And as suggested I did.
Since it passed 24h, on 04/25/2022 I have contacted the team again by email asking about the state of my deposit but with no luck whatsoever. I have sent three emails so far but haven´t got a reply or heard back from the casino team.
As of right now the money hasn´t been deposited to my paripesa casino account and the transaction was approved.
I will attach some files regarding the transaction and the emails sent.
I´m also including the transaction link: https://www.blockchain.com/btc/tx/eccaba955dedd5ece076a73511e2f54b4e2905b61ccdd3280db155aa26f3a6ed.
For now I've been talking to live chat support and yesterday, 04/27, I got them to create a ticket to solve the deposit delay problem. Today 04/28 I spoke again with support but no one was able to update me on my ticket, just keep texting "You can contact us at support-en@paripesa.com, and you will receive the reply here."
If you can help me I would appreciate it, thanks