Hi,
I have not received two withdrawals of 50000 each. After showing as successful in my Parimatch ID, I never received that amount in my Bank account. The withdrawal processing time has already passed, so I contacted customer service, and they created tickets on my behalf.
Player ID 111484138
Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored.
After more than 20 days, my issue is not solved yet. I just want my withdrawal amount.
It's really pathetic service and frustrating to handle.
I am waiting, waiting, waiting, but there is not a single update.
Ticket ids are = 125729450 ,125729450
Dear @Ankit7263,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required updated statement has already been sent to the Parimatch Casino team accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.
Thanks for your cooperation.
To proceed with the necessary verification, we kindly ask you to provide an updated bank statement showing the relevant transactions.
Once received, we will be able to proceed with the required checks.
Thank you for your cooperation and understanding.
To proceed with the investigation, we kindly ask you to share an updated bank statement showing the relevant transaction made via the Bank Transfer payment method.
Once we receive the statement, we will create a separate ticket specifically for this transaction and forward it for further review.
Thank you for your cooperation and patience.
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